Endless "Waiting to Download", never starts

usagi

StreamFab x64 6.2.0.6

So a week ago I successfully downloaded Dune Prophecy S01E01 from max, albeit limited to 720p as expected.

Today the new episode S01E02 got released. So I'm trying to download, and it just sits on "Waiting to Download" forever. It never starts.

I tried other random videos, like "Caddo Lake", and it never starts on them either.

Anyone else able to download Dune Prophecy S01E02 from max?

k0sh

Works fine.

walker189

Maybe there's a window of time not allowing downloads for a few hours after release?

k0sh

No, there is not. Once it's released you can download it. I know I did.

rsm

Same issue here, when you try to download a list of chapters, you need to stop a run the list every chapter. It doesn't start automatically.

2318433637

me too

Rainfellow

The same thing happens for me, but I see a extremely momentary error of "Page isn't working. Too many redirects" and that's as far as it goes. I've read its supposed to be a browser cache thing, but I don't know if SF uses the chrome browser on my system, or has a built in variant. Either way, it's totally annoying to say the least.

EDIT: I'm adding my log files to see if there is anything in them that will help.

[ATTACH]n454706[/ATTACH] [ATTACH]n454707[/ATTACH] [ATTACH]n454708[/ATTACH]

Sebastian001

Please try a clean reinstallation. Then try again.

Important: Never use the update function in the program itself!

https://forum.dvdfab.cn/forum/streamfab-support/streamfab/451029-how-to-do-a-clean-install-of-streamfab-windows

Sebastian001

The same thing happens for me, but I see a extremely momentary error of "Page isn't working. Too many redirects" and that's as far as it goes. I've read its supposed to be a browser cache thing, but I don't know if SF uses the chrome browser on my system, or has a built in variant. Either way, it's totally annoying to say the least.

EDIT: I'm adding my log files to see if there is anything in them that will help.

[ATTACH]n454706[/ATTACH] [ATTACH]n454707[/ATTACH] [ATTACH]n454708[/ATTACH]
Rainfellow

No, Streamfab has its own browser based on Chrome.

Comma

To clear the cache and cookies of the internal browser, go to the settings, copy the path of the TEMP directory. Close StreamFab fully and delete the temp directory. Then just start StreamFab again; this will log you out of all sites, so be aware.

It might also be that they are working on it because they are planning to switch to PlayReady for HBOMax & MAX, if I'm not wrong, which will result in higher resolutions (at least 1080, and even 4K was possible last week).

Rainfellow

I tried doing a clean uninstall, I use Revo for that works great, reinstalled, got everything set up, but still does the download one item, maybe two, then stuck at infinite waiting to download. I also see the too many redirects error as well, so it may be the changing to PlayReady as mentioned. I'll just give it a while to see if it can be fixed.

SFBaysailor

I was able to download one video, then it would "hang" and not start another. That was with both 6.2.0.5 and 6.2.0.6. I had to restart Streamfab again to get another video. Today, I did a full removal using an uninstaller and also deleted the temp and log folders. After installing 6.2.0.7 the MAX site won't load at all, just shows a little wheel that continues revolve.
After reinstalling 6.2.0.5, I am able to download from MAX again without restarting to get more than one video.

SFBaysailor

6.2.0.5 is now back to not working, stuck on waiting to download

usagi

i was able to work around this problem by using amazon prime, subscribing to max on amazon, and downloading the video through amazon.

also this lets me get the video in 1080p from amazon, instead of being limited to 720p through max.

Judy

Hi, this issue has been reported to the dev, they'll check it, thanks for your support.

Stan001

And so has at least 100 other issues been reported, HA HA HA HA.

Cats4U

Judy, here's a little word to the wise... don't go rushing to the developer to report trouble when only those reporting the problems are New or Junior Members. This is especially true when all those saying there is no problem have the title as Members and have several hundred posts between them. It has been my opinion that New and Junior Members should not be allowed to post. They need to read and learn from Members who have way more experience and have seen it all, for the most part before.

Furthermore, I think you need to go back to your previous job or whatever miscellaneous project they found for you in Customer Service and stay away from this forum. You offer the users nothing by referring everything to a developer when the problem could be solved by using the basic troubleshooting tactics that could be learned by anyone that has bothered to read the writings of other experienced Members. @Wilson.Wang - It is way past the time that Germania should have been named Moderator and Administrator. He is the StreamFab user's greatest resource. I just hope that he doesn't get burnt out, like Jack and I did, by your constant ignoring us.

Germania

It is way past the time that Germania should have been named Moderator and Administrator.
He is the StreamFab user's greatest resource.
Cats4U

Short and sweet: Thank you

for the recognition of my efforts

[/off topic]

outlaw5067

It's not just new or junior members having this problem. That is just a status on how many times you have posted. I too, have had this issue for a while now. I haven't had time to come here to add my comments to the conversation. I have been a DVDFab user for 20 years and StreamFab for 4. So, I have learned the ins an outs of these programs and how to overcome a lot of it's glitches.

This issue seems to be an odd one since the normal correction methods do not resolve it. In addition to what other people have to do, I also have to log out of Max and log back in for it to work. To me, it seems like its something with the authentication and all of the redirects that's causing the issue. I've seen it happen on other software that I use, but I'm not a coder by trade. Just someone that's been building computers and networks professionally for 30 years. There's no way the devs can create software for every variation of system that is out there since MS can't even make patches for the OSs that they create without breaking some.

Thank you Judy for reporting it to the devs.

2318433637

Now it's completely stuck in the analysis，The first two days by refreshing can still download, Now it's stuck in the analysis