SF for Windows 6.2.0.7 - Paramount+ Error Codes 3005 and 3304

BradYonder

First experienced this problem trying to acquire Dear Santa on SF 6.2.0.6. Nothing I tried downloading would work. Each time I got this error message:

This video is currently unavailable. Please try again.
error code: 3005

Then I saw 6.2.0.7 was available (despite not listing any Paramount+ fixes) so I installed it and tried again. Same error message.

I then deleted the contents out of the Log and Temp directories, started 6207 back up, logged into Paramount+, and tried again. This time I got a different error message:

OOPS! We're having some trouble playing this video. Please try again.
If you continue to experience issues, check your internet connection
or restart your router.
error code: 3304

Unlikely that it's either of the things they suggested as I was acquiring earlier just fine. This is probably a new thing to get around for Paramount+, just wanted to bring it to your attention.

Logfiles attached

Cats4U

No problem.

Still using 6.2.0.5, though. I'll install 6.2.0.7 tomorrow after I get a belly full of turkey.

dsabine213

UPDATE: as of 2024-11-27:1955 EST

I was now able to login after multiple attempts but now when trying to download Lioness Season 2 or ANY OTHER CONTENT....I now get a "This video is currently unavailable. Please try again. Error code: 3005"

ANY AND ALL HELP will be greatly appreciated!!

Hello StreamFab Support,

I'm currently experiencing an issue logging in to Paramount+ through the StreamFab application. I recently signed up for Paramount+ and am able to log in without any issues using a Chrome browser. However, when I try to log in using StreamFab, I receive the following error message: "There was an error while processing your request. Please try again later."

I've updated to version 6.2.0.7 of StreamFab and can successfully log in to all my other providers (HBO, Disney+, Netflix, Amazon) without any problems. The issue only occurs with Paramount+.

I have also logged out completely from my Paramount+ account and logged back in to see if it was an issue with location or authentication, but that did not resolve the issue. I still receive the same error when trying to log in via StreamFab.

Could you please assist me in resolving this as soon as possible? Let me know if you need any additional information to help troubleshoot the issue.

Thanks in advance for your assistance.

PS....Saw the post for this exact same issue from approximately 7 days ago:

https://forum.dvdfab.cn/forum/streamfab-support/streamfab/454536-paramount-plus-sign-in-error

...and tried doing the same by renaming the cache to cacheOLD and still get the same exact result. I am STILL UNABLE to log into Paramount+ with StreamFab but have NO ISSUES logging in via Chrome.

Look forward to a resolution.

Judy

Hello, the issue has been passed to the developer, they'll check it asap, thanks.

Germania

I was now able to login after multiple attempts but now when trying to download Lioness Season 2 or ANY OTHER CONTENT....
I now get a "This video is currently unavailable. Please try again. Error code: 3005"
dsabine213

For me there is no change: fresh login works with 6206 and with 6207 the same
In the past, I only had the login error with individual VPN servers.

I can't use the player (same error 3005) but analysis + dl works anyway

Chameleon

I didn't renew my P+ subscription, so there was no holiday discount. However, I did get Peacock for 1.99 a month for a year, the Hulu Disney package for 2.99 a month for a year, and Netflix for 6.99 a month for a year. I always have Amazon for everything else, a month at a time.

MrGrackle

the Hulu Disney package for 2.99 a month for a year, and Netflix for 6.99 a month for a year.
Chameleon

P+ still works fine for me.

Remember they did not fix the manifest issue with Hulu combo. Much stuff that should be h265 is not. Stuff that should be 4K, you are lucky to get the lowest bitrate h265 1080p.

BradYonder

No problem.

Still using 6.2.0.5, though. I'll install 6.2.0.7 tomorrow after I get a belly full of turkey.
Cats4U

I reverted back to 6.2.0.5 and on the first attempt I got the Error 3005 message. The last time I successfully acquired anything from P+ was on Nov 20 using 6.2.0.5. Must be a "thing" in my area. I'll wait for a developer fix.

I didn't renew my P+ subscription, so there was no holiday discount.
Chameleon

My partner gets P+ included with her Walmart+ subscription. Maybe something to look into?

Cats4U

As promised, I updated to 6.2.0.7 after my Thanksgiving dinner. Again, I was able to download Dear Santa, although it seemed to take longer than 6.2.0.5. Ignore the 3.0.0.5 error. Just set SF to download Dear Santa and walk away from it for a while. Given enough time, you should have the complete movie. Patience, my friend. It shouldn't be this way, but the 3.0.0.5 and the slowness seems to be caused by something that Paramount+ is doing. Dear Santa was listed as "New Movie". I downloaded two other movies that were listed as "New Movie" and they both came down rapidly and normally. Obviously, Paramount+ is doing something wrong with Dear Santa. Still, I was just able to download Dear Santa for the third time in 23 minutes. Once with 6.2.0.5 and twice with 6.2.0.7.

whypick1

Still getting 3005 errors even after upgrading to 6.2.0.8. Here's the entirety of the log after upgrading, up to now where I had to manually intervene to get my scheduled download to go

Germania

Still getting 3005 errors even after upgrading to 6.2.0.8. Here's the entirety of the log after upgrading, up to now where I had to manually intervene to get my scheduled download to go
whypick1

After upgrade I see in log
[code][Info]: Get LS data error: {"code":170101,"message":"Invalid license challenge."}
[Info]: Get Stream license!
[Info]: license is NULL!

and then

[Info]: [Download Check]: download result: "cancel"[/code]

but before I would do a test ..
.. never use the online updater !

So please remove it and use the offline installer

To save your scheduled task save this here

How to do a clean install of StreamFab

whypick1

Did a complete wipe and reload of the program (the online updater broke a couple releases ago, so this was from the offline installer), did another P+ download after getting everything setup again...and got a 3304 error. Once again, reloading the page got the download to start. Full log before I killed the download attached.

BradYonder

I'd like to clarify something: I *never* let the program update itself. I *always* download the offline installer and use that. When I first reported the problem I did just that: using offline installers, and using software to eliminate leftovers after uninstallation.

I haven't tried 6208 yet as I bought a new computer and am still in the process of setting things up, but I'm sure I'll find out sooner rather than later if it works.

Germania

Did a complete wipe and reload of the program
whypick1

Nope, that is not the case ..
.. otherwise I could not find any 6207 entries from 2024-12-05 in your log

Rename Log in C:\Users\ .. Documents\DVDFab\StreamFab\
Rename temp in D:\Streamfab\
Rename StreamFab.ini in %AppData%\DVDFab\StreamFab

And start the Offline installer once again

whypick1

Nope, that is not the case ..
.. otherwise I could not find any 6207 entries from 2024-12-05 in your log

Rename Log in C:\Users\ .. Documents\DVDFab\StreamFab\
Rename temp in D:\Streamfab\
Rename StreamFab.ini in %AppData%\DVDFab\StreamFab

And start the Offline installer once again
Germania

*grumble*

Ok, one fresh re-install (with more deleted directories) later, and my first test yielded yet another 3005. Log (that only says 6.2.0.8) attached; first launch, restart program after moving scheduled tasks ini back, setup directories and preferences, logged into services, did another P+ download, got the 3005, refreshed the page, download proceeds, manually cancelled download, closed program.

Germania

restart program after moving scheduled tasks ini back.
whypick1

Have you tried a single title before ?
Then your problem probably lies in your tasks.

I see in your log no error - only that dl was canceled:
[code]Cancel download while downloading.[/code]

whypick1

This was manually downloading the file, not a scheduled task.

Tried a movie that I'm pretty sure his been on the service for a while (i.e. not a recent DRM change or anything) and got a 3304. This time after refreshing I had to hit Play for it to actually start downloading, but it did.

Germania

@whypick1

Somehow you collect errors that I have not seen in anyone else:
[code][Warning]: [Load Downloading Record]: Open Index File Failed
[Warning]: [Load Downloading Record]: Open MetaData Folder Failed
[Warning]: [Save Downloading Record]: Remove TaskData Folder Files Failed

and later (note the dates)

Hulu 2024-11-25 12:53:36
Max 2024-11-25 12:53:36
Netflix 2024-11-25 12:53:36[/code]
So you can't wiped all - if your tasks exist.

Click Win+R and copy/type: taskschd.msc
click OK and remove the StreamFab entries in the Task Scheduler

whypick1

Removed all those entries, backed up taskschedule.ini, still got a 3304

Germania

I see in your log no error - only that dl was canceled:
[code]Cancel download while downloading.[/code]
Germania

I have no idea who or what triggers cancel download.

I posted 616 Photos in 1350 Posts and can't upload any new pics
(after dozens of my links were removed months ago)
and I don't see a way to remove old pics.

So I'm out - bye