I just installed the new version (6.2.1.6) and after the downloading step, it fails on processing.
mdubin
captnvideo
Maybe try 6217, also others will suggest uninstalling and downloading the offline installer, which may help. The last thing is to clear the cache and logs.
See default locations or if you use your own locations, go into SF and check in settings.
I only did one YouTube video and had no issues. Also, if it continues, include the video link and perhaps an SF log.
ALTHOUGH now I look and no subtitles in the download and the video has subtitles AKA closed captions.
I am rechecking my settings.
Checked and re-checked subtitles selected but not remuxing into the video.
I might try the extract to SRT option, but really don't like that option.
ADDED tried the extract to SRT option, NO srt file saved. Useless.
Noted several errors: curl post: Couldn't resolve host name. so might be SF can't find subtitles even though they ARE there.