Fandango at Home SD movies not downloading

ihikaru

Hello,

I have been using Streamfab for over a month now for Fandango movies. All my movies download just fine except ones that I only own the SD version. I have tried setting the download to SD quality and match the audio format but no matter what I do I keep getting the error "Failed to retrieve video playback information, please confirm you have purchased and can playback the video.

Again this only happens if I own the SD version only. To run a test I upgraded a movie this was happening to to the HDX version and then the movie will download. This is not a valid workaround since I do not want to upgrade 500+ movies would be to expensive and most of them are not worth the HDX version.

I have also tried starting the movie so it plays in SD first and then click the analyze download and still get the error.

If anyone has a workaround it would be very appreciative.

Thanks,
Jake

october262

Hello,

I have been using Streamfab for over a month now for Fandango movies. All my movies download just fine except ones that I only own the SD version. I have tried setting the download to SD quality and match the audio format but no matter what I do I keep getting the error "Failed to retrieve video playback information, please confirm you have purchased and can playback the video.

Again this only happens if I own the SD version only. To run a test I upgraded a movie this was happening to to the HDX version and then the movie will download. This is not a valid workaround since I do not want to upgrade 500+ movies would be to expensive and most of them are not worth the HDX version.

I have also tried starting the movie so it plays in SD first and then click the analyze download and still get the error.

If anyone has a workaround it would be very appreciative.

Thanks,
Jake
ihikaru

try closing & restarting streamfab and retry downloading your purchased movies again.
see if that works.

ihikaru

I did just try this and even uninstalled the software and reinstalled it. It still wont download any SD versions I own.

Thanks,
Jake

october262

I did just try this and even uninstalled the software and reinstalled it. It still wont download any SD versions I own.

Thanks,
Jake
ihikaru

are you sure that the movie is encrypted ??

ihikaru

Not sure I know what you are asking about encrypted. Any movie I have in Fandango that I try to download if it shows I have the SD version it wont let me download. It tells me to verify I own the movie. I feel that Streamfab is trying to download the HDX version but I only have the SD version and need to find out how to tell it to download the SD version.

october262

Not sure I know what you are asking about encrypted. Any movie I have in Fandango that I try to download if it shows I have the SD version it wont let me download. It tells me to verify I own the movie. I feel that Streamfab is trying to download the HDX version but I only have the SD version and need to find out how to tell it to download the SD version.

ihikaru

do you have the fandango at home app ?? with it you should be able to download your movies from there - https://athomesupport.fandango.com/athomesupport/s/article/Can-I-download-my-movies-and-TV-shows-on-the-Fandango-at-Home-appp

Stan001

Hello,

I have been using Streamfab for over a month now for Fandango movies. All my movies download just fine except ones that I only own the SD version. I have tried setting the download to SD quality and match the audio format but no matter what I do I keep getting the error "Failed to retrieve video playback information, please confirm you have purchased and can playback the video.

Again this only happens if I own the SD version only. To run a test I upgraded a movie this was happening to to the HDX version and then the movie will download. This is not a valid workaround since I do not want to upgrade 500+ movies would be to expensive and most of them are not worth the HDX version.

I have also tried starting the movie so it plays in SD first and then click the analyze download and still get the error.

If anyone has a workaround it would be very appreciative.

Thanks,
Jake
ihikaru

Not sure I know what you are asking about encrypted. Any movie I have in Fandango that I try to download if it shows I have the SD version it wont let me download. It tells me to verify I own the movie. I feel that Streamfab is trying to download the HDX version but I only have the SD version and need to find out how to tell it to download the SD version.

ihikaru

That's an interesting find. There don't seem many settings for Fandango at Home.
This could also explain why a few other members have issues still.
You might have to try member feedback and pray they get what the issue is and fix it.

I NEVER bought or rented any movies from there, so I can't say.

I found a free with ads SD movie, and it seems to work after a relatively long analyzing, when downloading. But the rent/buy movies most likely are set or done differently.

ADDED Ok never mind with the free with ads movies, I see you get a specific error with the rent/buy movies, "Failed to retrieve video playback information, please confirm you have purchased and can playback the video."

csbond2

Not sure I know what you are asking about encrypted. Any movie I have in Fandango that I try to download if it shows I have the SD version it wont let me download. It tells me to verify I own the movie. I feel that Streamfab is trying to download the HDX version but I only have the SD version and need to find out how to tell it to download the SD version.

ihikaru

I have had the same trouble, but I do believe I have a few of them that are HDX and they won't download either with the same error code. I posted about it 3 weeks ago and never got an answer I had intended on posting it again but now that you've posted it I probably won't I'll just keep an eye on this one. I have about 45 movies of the 1500 movies I own that I cannot download because I get that error code. Hopefully they may be able to figure it out.

Cats4U

I have about 45 movies of the 1500 movies I own that I cannot download because I get that error code.

If you are wise, you already know this - You don't own anything. One flick of the switch on the Fandango server and all 1500 of those movies you think you own could be gone permanently. It almost happened last year. The 45 SD problem sounds like an SF issue, and it should be fixed shortly. If Fandango goes down, kiss all your 1500 movies goodbye. StreamFab (streamers) and the Scene (torrents and newsgroups) are the only way to actually "own" videos. Sure, they'll call you a pirate, but would you rather you screw them, or they screw you? And they will screw you. It's just a matter of time.

ihikaru

:-) this is one reason I am using Streamfab to convert all my movies to MKV. The other is I want to move all the movies I purchased from all the different services to my Plex Server that I control and prefer the interface. If Plex ever goes away I at least have all the MKV's as well.

ihikaru

I just tried with today's update to 6.2.2.4 and still getting the same error.

thanks,
Jake

ihikaru

I have another issue that I am having with the Fandango Module. Any movie I want to convert to MKV if I own it as part of a bundle none of them will analyze they just fail. I tried from the movie portal and even started watching the movie and hit analyze and still get the failed to analyze.

Thanks,
Jake

Stan001

SF obviously overlooked several things, lol.
I think I did figure out the No SD issue, SF most likely looks for just the purchased HD versions of the movies and then tries to download, which also explains why it says something about, was it purchased. You would get that obviously if trying to get the HD that was not purchased as the SD movies were only purchased in SD.

Don't know if much can be done other than you could try to post a log.
If no satisfaction, then contact SF at feedback/support.

Hopefully, they get it figured out soon ...

ADDED: They have Fandango marked as Error.

Cats4U

I just tried with today's update to 6.2.2.4 and still getting the same error.
ihikaru

Jake,
Where does it say anywhere in the 6.2.2.4 changelog that any work was even attempted on Fandango?

StreamFab 6.2.2.4 Changelog
New: Introduced the STARZ Downloader module to download STARZ videos as 1080p files with AC3/AAC audios.
More Info: https://www.dvdfab.cn/starz-downloader.htm
New: Some improvements on downloading only subtitles from Amazon will no longer takes up the daily download quota.
Fix: A problem that the browser page display area is incorrect under high DPI.
Fix: A problem that when selecting two audios for some Netflix videos, only one audio is actually downloaded.
Fix: A crash problem when analysing videos from Discovery+.
Fix: A failure problem when analysing certain Hulu videos.
Fix: A failure problem when analysing Shahid videos.
Fix: A problem that video names are garbled when download Caribbeancom videos.

Why would you expect it if it is not listed?

ihikaru

I understand that this issue isn’t listed in the fixes, but based on my experience with beta testing and final patches, sometimes a fix inadvertently resolves other issues that aren’t mentioned in the patch notes. So always good to check bugs after a patch and thought I would share.

Thanks,
Jake

Cats4U

I have been using Streamfab for over a month now

but based on my experience

When you have several years of experience working with StreamFab and how the developers/staff work, I'll take you more seriously. Why is it that those that have less than 20 posts always think they have all the answers? I've seen changes occur twice to modules that weren't listed in the changelog. This happened when the developer worked on a common shared program such as FFmpeg or YT-DLP (YouTubeToMP3Process.exe) that affected many modules. More often, the developer will fix one problem within the module and cause two others in the same module.

RogerDH20

Since 6.2.2.2, Fandango @ Home hasn't worked for me - althought 6.2.2.4 was better(it still fails to analyze on some). I revert to 6.2.2.1 to use Fandango module. In both versions(...2.4 & ...2.1), a couple of my 4K movies only give me SD quality download option at best. So, no version is perfect yet.

Wilson.Wang

Hi,

Please try the test version and tell me the result, and post the log file if you sill have the problem.

https://dl.dvdfab.cn/download/StreamFab_x64_6174beta_c8eb4dca.exe

Wilson

Jewelcat2023

@Wilson Wang I sent in logs earlier today saying I couldn't download fandageo but I did a clean uninstall and reinstall of your latest version and I have successfully downloaded my SD versions of film from the website.im new here and my logs are on my main desktop computer if you want I can send those in if you want them.

csbond2

Hi,

Please try the test version and tell me the result, and post the log file if you sill have the problem.

https://dl.dvdfab.cn/download/StreamFab_x64_6174beta_c8eb4dca.exe

Wilson
Wilson.Wang

Just did a test on a couple of the movies I was not able to download and it is working now on the SD movies thank you for your hard work.