AppleTV+ Decryption keys

hfranked

Hi, I cannot download Puppy Place. Get the error 'Failed to obtain the decryption key, please contact us for assistance'

SF 6.2.2.5

walker189

Just tried - no issue - several episodes downloaded successfully. However - I do notice indications for 'free trial' even though I have active subscription and show logged in, so check your login status

You should attach your log file so people here can see what errors it may show

Germania

I just got home - my first attempt also looked like this

[code][Info]: **** Processer: Get LCS Data - Error: 0 {"streaming-response":{"streaming-keys":[{"id":0, "status":-1002}], "version":1}}
[Info]: **** Processer: GetStreamProcessFab - Get Stream LCS empty.
[Info]: **** Processer: ProcThread - Got Video Stream allow fail: 6
[Info]: "[CDownloadControlAppleTV]" **** Get download Processed fail. The error is : 307[/code]
But playing in SF works ..
.. and manual retrieval of keys and dl without problems with Puppy Place.s01e01 in SD

Germania

Sign-out and Sign-in change nothing for me ..
.. and SF 6223 + 6219 also affected.

But other serie works for me:

hfranked

Looks like the log file was never uploaded. New try... [ATTACH]n460549[/ATTACH]

Germania

Looks like the log file was never uploaded.
hfranked

Looks exactly the same as mine and already listed in #3

And I see no reason (difference) because other series works
and all epi (same with s02e01/e08) from "Puppy Place" not.

Older and newer Episodes (Puppy Place.s01e01 encoded by Apple: 2025-01-21)
from other series works fine - example from released yesterday: