Disney+ download is slowly

Cats4U

You are pinging to the wrong place. Disneyplus.com is the website for Disney+. You need to, preferably, tracert to the server from which you download your movie/episode from, which would be a CDN. Start to play your movie/episode. The URL will be displayed at the top of the screen. Anything including and after a "?", you can skip. The address for the URL will be unique to your location. The tracert will show step-by-step from your computer to the CDN, noting how much time it takes at each hop. Don't worry too much about hops that don't list anything, as they are blocked from reporting anything for security reasons. Odds are that you'll clearly see what server is giving you the slowdown and then follow Germania's directions to work around it. I, personally, like to use a VPN to come at the CDN from a different direction. That's how I solved a previous Peacock problem a while back where I had to VPN into a Boston IP even though I live in Pennsylvania.

Germania

You are pinging to the wrong place. Disneyplus.com is the website for Disney+. You need to, preferably,
tracert to the server from which you download your movie/episode from, which would be a CDN..
Cats4U

Correct - that's why I wrote:

from vod-ftc-eu-north-2.media.dssott.com
Germania

jpp72

Try flushing your DNS cache

ipconfig /flushdns

Cats4U

vod-ftc-eu-north-2.media.dssott.com appears to be your CDN. Are you saying that it is his as well? Or are you just using that as an example of what a CDN address might look like?

Unfortunately, I've never subscribed to Disney+ as there is nothing of interest for me there. Otherwise, I'd do a test diagnostic myself, just as an example of what a Disney+ tracert should look like.

Germania

vod-ftc-eu-north-2.media.dssott.com appears to be your CDN. Are you saying that it is his as well?
Or are you just using that as an example of what a CDN address might look like?
Cats4U

vod-ftc-eu-north-2.media.dssott.com is my D+ connection in Frankfurt - biggest CIX in Germany:

[quote=wiki]The DE-CIX Internet exchange point (IXP) situated in Frankfurt, Germany,
is one of the largest IXPs worldwide and the largest in Europe in terms of peak traffic[/quote]

edit:
via Belgium I get "only" varnish06-c05-fra1-dss-vod-dssc-shield.tr.eu.prod.dssedge.com
This is because I can't "really" test D+ via Belgium - because EU laws (info)

via France I get vod-ftc-eu-south-1.media.dssott.com - also ftc = Frankfurt (Germany) via FAST
or Akamai: vod-akc-eu-south-1.media.dssott.com

djhanje

i get varnish05-c03-fra1-dss-vod-dssc-shield.tr.eu.prod.dssedge.com/
this is when i watch Vaiana2

Cats4U

i get varnish05-c03-fra1-dss-vod-dssc-shield.tr.eu.prod.dssedge.com/
this is when i watch Vaiana2
djhanje

So, what are you getting when you enter - "tracert varnish05-c03-fra1-dss-vod-dssc-shield.tr.eu.prod.dssedge.com" (no quotes) - into your terminal?

djhanje

i have done that and getting this:

1 my own router.....

2 185.142.225.193 (185.142.225.193) 5.921 ms 5.833 ms 5.569 ms

3 109.233.104.154 (109.233.104.154) 5.983 ms

109.233.104.218 (109.233.104.218) 6.055 ms 5.783 ms

4 brx-b4-link.ip.twelve99.net (62.115.151.140) 5.957 ms 6.256 ms

109.233.104.152 (109.233.104.152) 5.969 ms

5 brx-b4-link.ip.twelve99.net (62.115.151.140) 6.287 ms

brx-b3-link.ip.twelve99.net (62.115.117.56) 6.266 ms 6.348 ms

6 brx-b3-link.ip.twelve99.net (62.115.117.56) 6.346 ms *

prs-bb1-link.ip.twelve99.net (62.115.116.238) 10.342 ms

7 prs-bb1-link.ip.twelve99.net (62.115.116.238) 9.717 ms

ffm-bb1-link.ip.twelve99.net (62.115.123.12) 17.170 ms *

8 ffm-b5-link.ip.twelve99.net (62.115.136.213) 18.119 ms

ffm-b5-link.ip.twelve99.net (62.115.114.89) 17.780 ms

ffm-bb1-link.ip.twelve99.net (62.115.123.12) 17.902 ms

9 * ffm-b5-link.ip.twelve99.net (62.115.114.89) 19.393 ms

ffm-b5-link.ip.twelve99.net (62.115.136.213) 18.092 ms

10 * * *

11 * * *

it goes through a Lott of ip addresses of the servers of my provider, is that normal?????

Germania

i have done that and getting this:
djhanje

I have a shorter route from Germany
[code]varnish05-c03-fra1-dss.vod-dssc-shield.tr.eu.prod.dssedge.com [139.104.117.30]

1 <1 ms <1 ms <1 ms my Router
2 5 ms 4 ms 5 ms my Provider
3 5 ms 5 ms 5 ms my Provider in my town
4 4 ms 4 ms 4 ms my provider in Frankfurt (ffm)

5 5 ms 5 ms 4 ms bei-b3-link.ip.twelve99.net [62.115.112.90]
6 18 ms 17 ms 17 ms ffm-bb2-link.ip.twelve99.net [62.115.136.76]
7 18 ms 17 ms 17 ms ffm-b5-link.ip.twelve99.net [62.115.114.91]
8 17 ms 17 ms 17 ms disney-ic-377807.ip.twelve99-cust.net [213.248.79.237]
9 17 ms 17 ms 16 ms 139.104.117.30[/code]

Cats4U

it goes through a Lott of ip addresses of the servers of my provider, is that normal?????

While the latency of your hops is not bad, there are a lot of twelve99.net hops. Twelve99.net seems to be a Swedish company. What you should try as an experiment is to VPN to a server located in German, preferably in Frankfurt or nearby. See if that shortens the hops and increases your Disney+ download speed.

djhanje

i"m gonna try that this week to test if that goes better.

Germania

Just for fun I tried with Gigabit Fiber at my work - even shorter + faster:
[code]varnish05-c03-fra1-dss.vod-dssc-shield.tr.eu.prod.dssedge.com [139.104.117.30]

1 <1 ms <1 ms <1 ms Server+Proxy at work
2 <1 ms <1 ms <1 ms Fiber Firewall
3 <1 ms <1 ms <1 ms Fiber Router
4 1 ms 1 ms 1 ms .. .static.versanetonline.de [212.80.x.x]
5 13 ms 13 ms 13 ms 62.214.73.212 (ASN 1&1 Versatel Germany)
6 12 ms 12 ms 12 ms 62.214.73.213 (ASN 1&1 Versatel Germany)
7 14 ms 14 ms 13 ms 139.104.117.30[/code]

djhanje

I want to share an update about this problem, I changed this week the DNS on my router to an DNS in Europe here and now disney+ goes faster, I get now 14mbps with the downloads, a doubling of speed, on the pc goes other download also faster, so my problem is solved now, I have try different DNS option till this week I found a Europe DNS, I'm happy now ;)
soon I get a switch with 10G speeds on with 3 ports with 10G speed, that gonna make my pc faster so the download speed will maybe faster again.
but now I am also happy with my speed.

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