Failed to analyze the video information

Kevlar

StreamFab v6.2.3.0, Windows 10 Pro 64-bit
USA, No VPN

Container: MKV
Video Codec: H264 Main
Audio Profile: Atmos
Audio Channels: 2.0, 5.1
Audio Language: English, All Selected

I've been having a problem downloading from Netflix for a couple of days now. I seem to log in to Netflix with StreamFab just fine, but when the downloading process is about to start, I get the following message: "Failed to analyze the video information; please contact us for assistance." I noticed that when I go back to Netflix's website using StreamFab, every time now Netflix is asking me to log back in. I think the problem that I'm having is StreamFab logs me out of Netflix almost immediately before the download starts, and that is why I'm having problems downloading from Netflix.

0x00000f74 [Critical]: "[DownloadNetflix]" **** Parse MPD data fail.
0x00000f74 [Critical]: "[DownloadNetflix]" remuxDownloadedFiles not found video stream
0x00000ccc [Info]: [Download Check]: download result:  "failed"
0x00000ccc [Info]: [Download Check]: fail code:  201
Failed to analyze the video information, please contact us for assistance.

I have tried uninstalling and reinstalling StreamFab, and I changed my password with Netflix to no avail.

I have attached a .log file.

Stan001

I am sure you tried to log out and then log back into Netflix.
For me, it defaults to having remember me checked.
You could maybe try unchecking that and then checking it, then log in.
Netflix seems to stay logged in for me.

It's possible your log may show more but won't know till someone who can read it posts.
For some reason, Win 10 users are not using the latest updates, you may also want to check all updates are done.
Just for reference, my system is Win 11 Pro.

Germania

In log I see:
[code][Info]: "[Netflix]" selected audio : QList("eyJiaXRyYXRlIjo2NDAwMDAsImNoYW5uZWwiOjYsImNvZGVjIjoyLCJkZXNjcmlwdGlvbiI6ZmFsc2UsImRpc3BsYXluYW1lIjoiQ3plY2giLCJsYW5nIjoiY3MiLCJ0cmFja2lkIjoiNjM3MzdjMzUyZTMxN2M1MDcyNjk2ZDYxNzI3OTdjNjY2MTZjNzM2NTdjNmU2ZjZlNjU3Yzc1NmU2YjZlNmY3NzZlN2M3NTZlNmI2ZTZmNzc2ZTdjNDE3NTY0Njk2ZjdjNzU2ZTZiNmU2Zjc3NmU3YzdjN2M2ZTZmNmU2NTdjMzAifQ==", "eyJiaXRyYXRlIjo2NDAwMDAsImNoYW5uZWwiOjYsImNvZGVjIjoyLCJkZXNjcmlwdGlvbiI6ZmFsc2UsImRpc3BsYXluYW1lIjoiR2VybWFuIiwibGFuZyI6ImRlIiwidHJhY2tpZCI6IjY0NjU3YzM1MmUzMTdjNTA3MjY5NmQ2MTcyNzk3YzY2NjE2YzczNjU3YzZlNmY2ZTY1N2M3NTZlNmI2ZTZmNzc2ZTdjNzU2ZTZiNmU2Zjc3NmU3YzQxNzU2NDY5NmY3Yzc1NmU2YjZlNmY3NzZlN2M3YzdjNmU2ZjZlNjU3YzMwIn0=", "eyJiaXRyYXRlIjo2NDAwMDAsImNoYW5uZWwiOjYsImNvZGVjIjoyLCJkZXNjcmlwdGlvbiI6ZmFsc2UsImRpc3BsYXluYW1lIjoiRW5nbGlzaCBbT3JpZ2luYWxdIiwibGFuZyI6ImVuIiwidHJhY2tpZCI6IjY1NmU3YzM1MmUzMTdjNTA3MjY5NmQ2MTcyNzk3Yzc0NzI3NTY1N2M2ZTZmNmU2NTdjNzU2ZTZiNmU2Zjc3NmU3Yzc1NmU2YjZlNmY3NzZlN2M0MTc1NjQ2OTZmN2M3NTZlNmI2ZTZmNzc2ZTdjN2M3YzZlNmY2ZTY1N2MzMCJ9", [/code]
and logs.netflix.com/log/wwwsw/cl/2

Close SF and rename your cache - like here
(if not find see SF settings - Temp Directrory, there is subdir cache)

Start SF, login to NF and close the tab, reopen NF and it should works - like here
(new login required for all provider)
If you still have problems, try with a new NF profile
Germania