The pings seem to work ok for AceDaMack
Pinging www.dvdfabstore.com [3.69.85.86] with 32 bytes of data:
Reply from 3.69.85.86: bytes=32 time=103ms TTL=50
Reply from 3.69.85.86: bytes=32 time=103ms TTL=50
Reply from 3.69.85.86: bytes=32 time=103ms TTL=50
Reply from 3.69.85.86: bytes=32 time=105ms TTL=50
Ping statistics for 3.69.85.86:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 103ms, Maximum = 105ms, Average = 103ms
Pinging ssl.dvdfab.cn [3.69.85.86] with 32 bytes of data:
Reply from 3.69.85.86: bytes=32 time=104ms TTL=50
Reply from 3.69.85.86: bytes=32 time=104ms TTL=50
Reply from 3.69.85.86: bytes=32 time=105ms TTL=50
Reply from 3.69.85.86: bytes=32 time=103ms TTL=50
Ping statistics for 3.69.85.86:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 103ms, Maximum = 105ms, Average = 104ms
ping has some extra options -l is size I changed to 1024 and -n is number of pings I changed to 10 maybe try 20?
I am guessing you double and triple checked when you input your username/email and password to authorize.
Maybe try to see if you can change the password in the member center, although you say you can get into the member center.
While in the member center, make sure all looks good, like an assigned Mac address, etc ...
So it's still up to waiting to see if support or maybe Wilson comes back with something.
If pings are going through even if you up it to 20 tries, then it's something still at StreamFab's end.
Wilson.Wang you may need to help here more or push tech support to help as the user can't use the software.
This is what I get, so pings seem ok for me too: Maybe a small area or location issue?
ping
www.dvdfabstore.com -l 1024 -n 10
Pinging
www.dvdfabstore.com [3.69.85.86] with 1024 bytes of data:
Reply from 3.69.85.86: bytes=1024 time=104ms TTL=48
Reply from 3.69.85.86: bytes=1024 time=103ms TTL=48
Reply from 3.69.85.86: bytes=1024 time=100ms TTL=48
Reply from 3.69.85.86: bytes=1024 time=100ms TTL=48
Reply from 3.69.85.86: bytes=1024 time=100ms TTL=48
Reply from 3.69.85.86: bytes=1024 time=101ms TTL=48
Reply from 3.69.85.86: bytes=1024 time=100ms TTL=48
Reply from 3.69.85.86: bytes=1024 time=100ms TTL=48
Reply from 3.69.85.86: bytes=1024 time=101ms TTL=48
Reply from 3.69.85.86: bytes=1024 time=100ms TTL=48
Ping statistics for 3.69.85.86:
Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 100ms, Maximum = 104ms, Average = 100ms
ping ssl.dvdfab.cn -l 1024 -n 10
Pinging ssl.dvdfab.cn [3.69.85.86] with 1024 bytes of data:
Reply from 3.69.85.86: bytes=1024 time=100ms TTL=48
Reply from 3.69.85.86: bytes=1024 time=99ms TTL=48
Reply from 3.69.85.86: bytes=1024 time=101ms TTL=48
Reply from 3.69.85.86: bytes=1024 time=101ms TTL=48
Reply from 3.69.85.86: bytes=1024 time=101ms TTL=48
Reply from 3.69.85.86: bytes=1024 time=100ms TTL=48
Reply from 3.69.85.86: bytes=1024 time=99ms TTL=48
Reply from 3.69.85.86: bytes=1024 time=99ms TTL=48
Reply from 3.69.85.86: bytes=1024 time=101ms TTL=48
Reply from 3.69.85.86: bytes=1024 time=100ms TTL=48
Ping statistics for 3.69.85.86:
Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 99ms, Maximum = 101ms, Average = 100ms
