Cannot download subtitles AT ALL from Max via SF 6.2.4.1

ms-dfav

@Wilson.Wang It seems that subtitles for Max need further fixing.

I cannot download ANY subtitles from Max via SF 6.2.4.1.

Example log attached for Common Side Effects s01e02.

Just in case: I've taken a break from downloading since the beginning of May. Back then, for Max specifically, I had to avoid setting the 'Subtitle Action' option to 'Extract Original Format' - otherwise no subtitles got downloaded - but other two variants ('Remux into File' and 'Extract to SRT File') worked fine for me.

Now, nothing works, no subtitles for me :(.

Germania

Because the beginning of your log is missing ..
.. the subitle action used is not visible.

In log I see sub pl + en-us selected and both file sizes are 0
[code]StartExtractMpdSubtitleInternal pid 11268 cmd: \".. mp4box.exe\" -raw 1 -out \".. /Sub_00/st_00\" \" .. /Sub_00/st_00\"\n
[Info]: [DownloadControlMax]" "ExtractMpdSubtitle fail!
[Info]: VTT to SRT begin...
[Info]: convert result subtitle file .. /Sub_00/st_00 is exist? : 0, file size is 0[/code]

So I tried via PL:

I had to avoid setting the 'Subtitle Action' option to 'Extract Original Format'
- otherwise no subtitles got downloaded
ms-dfav

That's unchanged and never works for me with Original Format from Max ..
.. although the subs are also downloaded without errors in this case.

"Extract to SRT File" works fine for me:

Because I see sub info in your ffmpeg command I assume you used "Remux into File"

This works also fine for me:

ms-dfav

Sorry for the confusion with the log. I have used all three variants of this option, to no avail. The log file from above was with 'Extract to SRT File'.

I'm attaching the full log this time, including full start of SF, adding the episode to the queue, the download itself then closing the SF.

The temp sub files created were not empty though:

ms-dfav

My attachment got ignored, let's try again...

ms-dfav

Also tried changing the Max profile language from English to Polish. Still no subtitles, log file attached.

october262

Also tried changing the Max profile language from English to Polish. Still no subtitles, log file attached.
ms-dfav

try clearing your cookies & cache, reboot streamfab and retry getting your subtitles again. see if that works.

if that doesn't work, then you might try what is in this thread post #2 & #4 - https://forum.dvdfab.cn/forum/streamfab-support/streamfab/463455-streamfab-latest-version-doesn-t-download-the-subtitles-for-superstars-sweden-s09e17

if again that's not working then perhaps try doing a clean uninstall / reinstall.

Germania

Also tried changing the Max profile language from English to Polish. Still no subtitles, log file attached.
ms-dfav

The screen from dl looks fine ..
.. and your log errors are unchanged.

So it must have to do with the mp4box command
that the file size for you is always 0 after this.

After some trying I found the problem !

It's caused by your point in Temp path:

With "_StreamFab.tmp" I have the same problem ..
.. so rename to "_StreamFab_tmp" and all is fine [HR][/HR]
@Wilson.Wang

Can the dev remove the multiple messages from Max log:
[code][Info]: not implement segmentType : _SegmentBase
[Info]: unrecgnize type not support (text/vtt)
[Critical]: segmentType:_SegmentTimeline initializationUrltemplate emtpy.[/code]
I always have this in the log even if the download and extraction of the subtitles works.
This is therefore misleading and significantly inflates the log size when repeated several times.

ms-dfav

It's caused by your point in Temp path:

With "_StreamFab.tmp" I have the same problem ..
.. so rename to "_StreamFab_tmp" and all is fine
Germania

Yup that was it! Thanks! Possibly some badly written regexp gets confused with one too many dots in the path.

One more trap with SF avoided :)

ms-dfav

Fun fact: Max srt subtitles now have Linux line endings (LF), versus Windows ones (CR+LF) from old SF versions. :confused: