joyn

mokkel

Again, joyn wanted to download something but as soon as I click on a episode of a season he starts reading but then without doing anything back on the start page so no download possible yesterday everything went still

Germania

I can't say whether it worked yesterday ..
.. but SF 6247+6246 no longer display a selection window on my computer
and don't play anything in the player either.

Creating a new temp folder and logging in again does not change anything for me
(playing in regular browser works fine)

Unfortunately, there are no errors in the log either.

mokkel

Yes, unfortunately nothing works I hope the team can fix it

Sebastian001

Close Streamfab, delete temporary files, open Streamfab, and have Joyn analyze the title that isn't analyzed.

After the browser returns to the Joyn homepage, click Send Feedback in the Streamfab menu.

In the description, enter: The analysis window on Joyn doesn't appear. The download doesn't work. The log file is sent to the support team, and a ticket will be opened.

(Do not use the "Ä Ö Ü" character.)

sysop

Same issue here.
Already uninstalled the software, deleted all directories of it and reinstalled it, but no success.
Followed the instructions of Sebastian001.

mokkel

das gleiche habe ich auch gemacht

sysop

With the 6.2.4.8 update it works again

BlaAng

With the 6.2.4.8 update it works again
sysop

nope.

within StreamFab "Oops! Something went wrong. Are you unable to watch other videos as well? Don't panic, customer service will help you.Try again"

playing video in browser window possible.
Feedback/ticket sent.

Germania

nope.

within StreamFab "Oops! Something went wrong.
BlaAng

As I have already mentioned several times, I also occasionally
receive this message in my regular browser (without SF) ..
.. in this case, I repeat the process once or twice and then it works.

A minute ago

sysop

There still issues, but of another kind:

Some clips in Joyn do not work and display "page not found".
When I check the URL it seems that StreamFab does a redirect which does not work, e.g.:

https://www.joyn.de/play/clip/das-stich-abc
is redirected to
https://www.joyn.de/clip/das-stich-abc (without "play")

This just happens in StreamFab. In various browsers it works fine.

-> Ticket sent.

Germania

[code]https://www.joyn.de/play/clip/das-stich-abc[/code]
is redirected to
https://www.joyn.de/clip/das-stich-abc (without "play")
sysop

It's normal that the url contain play is redirected after try analyzing ..
.. but "Beliebte Clips" is not a serie or movie (Does not have its own page, therefore)

How could SF know from the URL that this clip belongs to “Frühstücks Fernsehen am Sonntag”?

BlaAng

As I have already mentioned several times, I also occasionally
receive this message in my regular browser (without SF) ..
.. in this case, I repeat the process once or twice and then it works.

A minute ago

Germania

sry. age-protected, can't test with joyn.de. with joyn.at seems to be o.k.

sry 2: before I post, I'll try (at least) 10 times, with fresh install, with computer-restart, with StreamFab-Restart, with joyn.at and joyn.de (makes some differences, sometimes).

everything (except age-protection in joyn.de) working fine in browser.

tried to get this one: https://www.joyn.de/serien/navy-cis-origins - no analyse-window.

Germania

tried to get this one: https://www.joyn.de/serien/navy-cis-origins - no analyse-window.
BlaAng

For NCIS Origins I can confirm that no Analyzing appears ..
.. and no error in Log - Looks like joyn has been changed again.

Already with 6248 successfully tested series don't work anymore !

btw: I see "Oops! Something went wrong" always if I'm not logged in

BlaAng

Looks like joyn has been changed again.

Already with 6248 successfully tested series don't work anymore !

btw: I see "Oops! Something went wrong" always if I'm not logged in
Germania

Is there a way to pass these pre-programming analyses on to the developers? I think that could be helpful.
Maybe then we can even spare ourselves a “the error is on our end” and "re-install Streamfab" ;->

Germania

Is there a way to pass these pre-programming analyses on to the developers? I think that could be helpful.
BlaAng

As I already wrote, there are no errors (or warnings) in the log.
All you can really see is which title was accessed.

You are welcome to do so by going to Feedback in SF afterwards
(please do not use German letters such as ä,ö,ü,ß)

BlaAng

As I already wrote, there are no errors (or warnings) in the log.

You are welcome to do so by going to Feedback in SF afterwards
Germania

pointless. as an "answer" I got the de- and re-installation instructions. My answer within the ticket: link to your confirmation above, that NCIS Origins Analysis doesn't work. perhaps this changes anything ;-)

*never give up the hope for working software* ;-))

Germania

pointless. as an "answer" I got the de- and re-installation instructions.
BlaAng

As I posted half an hour ago in the German forum:

The problem was already fixed with the release of 6248 ..
.. but it didn't last a week – until the next change by joyn

BlaAng

.. but it didn't last a week – until the next change by joyn
Germania

good news:

confirmation by support:

Sherry_JP
Support Representative
Aug. 14, 2025 03:51:51

Hello,
We apologize for the inconvenience. We are currently working on the issue with the JOYN Downloader.

Please wait for a future update.

Thank you for your continued support.
Best regards

Germania

good news:
..
Please wait for a future update.
BlaAng

6249 don't fix the problem for me

mokkel

Not always the same mistake for me