Error code 609 trying to DL Alien Earth

Nobe32

Getting this error on Alien Earth. It seems to DL okay but fails processing. I've tried MP4, FFmpeg and ToolNix. It works on H265 SDR but I prefer DV. New Test Version in the US no VPN.
Can someone else check their results.
Thanks

Nobe32

Here is my log

[ATTACH]n468796[/ATTACH]

simchris

I have had hit/miss issues getting Alien Earth. I have bounced between HULU VIP and Disney+ VIP to get the whole season.

Clearing your temp and cache folders, then relogin to Disney+ might work, but worst case -- wait a few days as weekends seem to have the most errors, or try HULU VIP to get from there.

Germania

I can't test it with D+ in the US because it requires Hulu:

So I tried it via Canada, and I don't see any problem with FHD DoVi there.

From your log:
[code][Info]: [CWV.CMutualCDMServer] Get value is empty! kid 9E6359372F7E4CAF9311423EC19CF03A

[Critical]: [DC.Base] Dec video: "... /Video_00/vt_00" encrypted
[Critical]: [DC.Base] DecryptBinarayFile failed.
[Critical]: [DC.DisneyplusV2] **** Decrypt stream fail.[/code]
So it's a decryption problem - not a remux problem

jpp72

No problem from Disney+ Canada

My Disney+ Canada account works in the US so maybe it's the same where a US one would work in Canada...

Germania

That's what I wrote (op prefer DV):
So I tried it via Canada, and I don't see any problem with FHD DoVi there.

jpp72

I should read more carefully...lol

Nobe32

Thanks for testing everyone. I will try Canada hopefully my login will work.

0xFeedBeef

This issue goes WAYYYYYYYYY back:- https://forum.dvdfab.cn/forum/streamfab-support/streamfab/462832-dovi-6235-probably-earlier-too-get-609-ed-when-downloading-dovi-hulu-content#post462832

@Wilson.Wang maybe someone could look at it?

Nobe32

No problem from Disney+ Canada
jpp72

Yes this worked for me. Thanks to all that replied.