6.2.6.1 Channel 4 Download Fails ?related to file length

Sky West

Hello, I’m getting errors at the end of the remux stage when trying to download certain files from Channel 4 using 6.2.6.1.

I’m wondering if it relates to the length of the file, as the files that fail are all films: Pearl, The Future, The Winter Guest but when I try with shorter files e.g. Celebrity Ghost Trip (45 minute files) and Mitchell and Webb Are Not Helping episode 1 (30 minute file) they work fine.

To confuse things slightly, I’ve also successfully downloaded We’re All Going to the World’s Fair (1 hour 22 minutes) but this is shorter than the films I listed above.

I’ve not used the Channel 4 downloader for a while but I’ve tried the same downloads on 6.2.5.7 and 6.2.5.9 and have the same issues.

Germania

I tried “The Future” and it works fine for me:

Sky West errors at the end of the remux stage

Perhaps a remux problem (can’t know without StreamFab.log) ..
.. so try to change the VIP Video Format

btw: When attaching your log, please remove your email address ..
.. since the new forum software was introduced, this is visible to everyone!

Sky West

Thanks @Germania you cracked the case in one, as you usually do.
I switched the video format to MKV (FFmpeg) and that fixed it.

Incidentally, I keep hoping that the issue where the Channel 4 downloader doesn’t empty the Temp folder after the download will get fixed but still no joy there, so I need to remember to manually empty it from time to time.