lauren.s.jackson replied saying i no longer needed the product and to refund my $54. They have given me a BS response 6x
What did you pay $54 for? StreamFab is much more than $54 if you purchased it from DVDFab.
As for it not working, depends on what you expected, vs what the software can do. There are many using it daily or weekly, with little to no issues. Sure, there may be minor bugs, but generally its working.