I got a message "Internal Error Occurred Please check if the is new version at DVDFab 13 website" - I uninstalled my DVDFab 13 and associated files - Downloaded the recent version of DVDFab 13 - I'm still getting the same message Thank you for your support

Internal Error Occurred

I got a message “Internal Error Occurred Please check if the is new version at DVDFab 13 website”

Thank you for your support

Is it a common issue with different movies?