Ricky Fernandez I’ve used 2 Blu-rays for AI upscaler for Blu-ray to HDR MP4 Dolby Vision. One stopped at 22% and the other movie stopped at 42%. Both movies indicated 00:00 time left until complete and was still showing processing in progress.
Mona Please update the driver of your graphics card and then try again. If the freeze problem persists, please submit a feedback and provide the log files to us for analysis. Thank you.
