Blu Ray Creator Discs not working in Blu Ray player IF editing Template

Hayetebahadori

I bought the Blu Ray Creator for DVD Fab yesterday and I don’t know what else to do to fix this issue but if I cannot resolve this in the next 48 hours I’ll be requesting a refund.

Trial Period Test
During my trial period I added two episodes (MP4 files) into the Blu Ray Creator. I picked the “Streaming 2” template. Under “Customize Background Art” I changed the “Still Image” to be a 60 second video without audio and under “Background Music” i added a 57 second track. Check box for “Apply to All” selected. Additionally, I added a logo PNG via the “Add Widgets” option. I changed the font type and size of various text boxes. I also used the “Customize Thumbnail” option to change the two episode thumbnails. I initiated “Start” and, once completed, tested the disc in my Blu Ray player and found that it worked but there was some issue with the design on the two thumbnail images.

First Purchased Result
I decided I enjoyed the software enough to purchase it so I bought the lifetime license. I added my 8 episodes into the Blu Ray Creator. I decided this time to use the “Cloudy Ocean Night” template. I changed the Background this time to a picture and added the same audio music as before. Again, added the same Logo PNG via the “Add Widgets” option. Changed the same text fonts and sizes. This time I decided to use the list option for tracks instead of the thumbnail option. I initiated “Start” and once the process was complete I put the disc into my Blu Ray player and nothing happens… just a black screen.

I read on this forum that someone having a similar problem found that editing the template was their issue. So I started another test…

Test 1
I added one episode to the Blu Ray Creator. Chose the same Template “Cloudy Ocean Night” but this time I did not edit anything. I initiated “Start” and once the process was complete I put the disc into my Blu Ray player and everything worked without issue. I was able to navigate the menus, hear the background audio, and play my episode.

Test 2
I added the same episode as Test 1 to the Blu Ray Creator. Chose the same Template “Cloudy Ocean Night” and edited it in the same way I described above under the “First Purchased Result”. I initiated “Start” and once the process was complete I put the disc into my Blu Ray player and nothing happened… just the same black screen as before.

Conclusion
For whatever reason editing the template is causing issues and resulting in discs that cannot be played. I’m happy to troubleshoot any suggestions but if this is what I can expect from the product then it’s useless to me and I’ll be demanding a refund in 48 hours. Thank you for reading and any help you can provide.

DNickel

Hi Hayetebahadori:

I’m surprised that noone has posted a response to this yet. I have experienced almost the exact same problem that you have had…

Trial of Software
During the initial trial of the software, I was disappointed in their very limited menu-creation options, but I was impressed with the speed of rendering, showing the CPU/GPU stats in real time, etc. Then I was impressed with the company’s slick, fast website, giving you a feeling of confidence that these guys know what they’re doing, and are strong in areas of coding, and disc creation. Soon, I had run out of the 3 free burns. Unfortunately I also realized another downside in that you can’t save an edited video compilation to both ISO, and then Burn the disc. You’re allowed only one of those options. Anyways, the trial gave me just barely enough successful results that I purchased both the Blu-ray, and DVD-Creator software, which came to over $130.00 Canadian.

AFTER purchase:
So, as I said above, you can’t save an edited video compilation to both ISO, and then Burn the disc…it’s one or the other unless you have the DVD-Fab Copy module. Anyways, they give you a free trial of that software which can take an existing ISO file and Burn it to the Blu-ray disc. Unfortunately, I found out 2 times in a row that, the Copy module burns the Blu-ray ‘without-my Customized Menu’ !? By this point I created about 4 completely useless coasters. Anyways, I still have my old Nero Burning ROM software, on an old Win-7 PC, and that takes the exact same ISO file, and burns it correctly(with my custom menu working). Ok, so I won’t buy the DVDFab’s Copy module.

Investigate Problems and reading your post:
I burned another few Blu-ray’s, with about 3 or 4 MP4 files, playing with the different settings but of course, I want to create a custom background image, and MP3 song track. I had some success but still wanted to tweak a few things so try it again. I put it into into my Blu Ray player and nothing happens… just a black screen…No menu nothing, it will not play at all. Then I read your post, so I try to use one of their stock backgrounds, instead of my jpg-image. I left the mp3 in their, and it failed the same. black screen…No menu nothing, it will not play at all.

I’ve since tried using the DVD-Creator software…so far it’s always included the Menu, with a custom-image background. However, it’s very limited in that you can’t add a sound-track. Also, the menu is buggy, just like the Blu-ray creator. I don’t know the history of DVDFab but it looks to me like they have a strong burning engine, and put no quality-control into the Menu creation, which is a show-stopper for me.

Did you create a trouble ticket? get an answer? and/or get a refund?
regards,
Darrell

Mona

Hi guys,
Thank you for your feedback regarding the issue with Blu-ray Creator discs not working in Blu-ray players after editing templates. We have received your report and will investigate the matter promptly.