PC not seeing DVD

Greg Hergott

I recently changed my PC to upgrade to Windows 11. I installed an ASUS BW-16D1HT optical drive to continue using DVDfab. The drive has been working flawlessly with CD’s. I have been having an issue with DVD’s, however, where Windows doesn’t seem to recognize the disc after it is inserted. DVDfab will be starting to read the disc and then the drive will open with an insert disc error popup “Please insert a disc into drive F:.” and a link “Help me choose a disc”. Up until now, if I close the drawer again, the error seemed to go away and DVDfab would work for this and subsequent disc’s without problem. Now, however, it’s having more trouble getting through the disc.
At first I thought the problem was the drive, but I had the same problem with an external optical drive working through a USB cable.
Any suggestions would be greatly appreciated.
Greg

noah.bennet.limki

Since it happens with two different drives, the issue is almost certainly Windows 11, not DVDFab or the hardware. CDs working but DVDs failing usually means a driver or firmware problem. Remove the DVD drive in Device Manager, reboot so Windows reinstalls it, then update your motherboard chipset and SATA/USB drivers. Also check for a firmware update for the ASUS drive and disable any disc-related utilities that may be interfering.