Is anyone finding Streamfab support staff rude and ignoring your requests?

Teheeheehe1

I have been waiting 7 months for them to fix fandango. Fandango will not download SD movies within a bundle. I have submitted ticket after ticket. They keep closing and closing without resolving and NOT saying one word. I even sent them info on how to program so that the SD movies within the Bundles will be found and downloaded. They ignored me. Did not respond to me and then just closed the ticket with no notice or return comment back. I check every day for response and update every time there is a new one. Rain is rude! She just keep saying “I’ll pass it on” , “I’ll pass it on” and NEVER comes back to say what the programer said. I bet it was not even passed on. 7 MONTHS not even attempting to fix Fandango. Are you all getting the same experience with Streamfab support staff? Then they have the nerve to ask me for my private login information to my personal account. I will not give them access to my credit card info and other personal information are they crazy? It is their program so why can’t they create their own account to fix issues?. I should be able to get a full refund for them not performing as advertised and ignoring my 7 months of tickets with no resolve.

Stan001

It can get very upsetting being told to wait for next version, yet 3 versions later, no fix.
It can get very upsetting to be told they recorded the issue, what ever that means.
And the same for it being passed onto developer.
Yet we see issues fixed in change logs no one asked for.
I am sure there may be reasons for changes/fixes for things not known to be broke.
But how about fixing known issues.

As for the SD issue, again I don’t buy/rent movies digitally as one day they can be there, next day be gone and you have no recourse.
As for giving login info that’s to each there own, I want Amazon fixed and was very close to offering my login info as it seems it’s account based, but then communication stopped.
Once they are done you could change password.

As I don’t use Fandango other then free to watch or free with ads, I was under the impression all issues even getting SD where fixed, and again because it may depend on what’s in SD and if it’s a bundle or not guess they did not get all fixed

And then 7 months thats a huge slap in the face.

Cats4U

Was Fandango downloading SD movies within a bundle 7 months ago when you ran the trial and/or you were still in the refund period? I think not. If not, then they were performing as advertised. Just because you want the program to work a certain way doesn’t mean that they do. They own and control the program. You just agree to the way they define the program and how it works. If you didn’t agree with the way the Fandango module works, you shouldn’t have bought it or you should have asked for a refund during the refund period if you qualified for a refund at that point according to the Refund Policy.

Wilson.Wang

Hi,

We have the Fandango at Home account ourself.
We also have purchased many Bundle movies, include “Forrest Gump”, “The LEGO Movie” and “Harry Potter” etc, but now, they are all have the HDX and UHD version, and the SD video quality can be downloaded in our side.
May your movies are purchased long long years ago, we could not the SD versions for the purchased bundle movies now.
I suppose that the problem may can be fixed quickly if the dev can address a movie.

Sorry for this trouble you.

Thanks!

Wilson