Can't play new Sony movies with Playerfab

shoeboxman

Can’t play new Sony movies on Playerfab even though they copy just fine. Movies so far are Blue Moon and Eleanor the Great.

Mona

Do you get any error messages during the process? Please offer us more details. Thank you.

shoeboxman

No error messages, the player just freezes when you try to play either of these Sony Movies. I have to go into task manager to close Player Fab.

Mona

shoeboxman We have received your report regarding the issue of PlayerFab freezing and being unable to play new Sony movies such as Blue Moon and Eleanor the Great. Please submit the log files to us via the Feedback option in the PlayerFab menu. Thank you for your patience and support!

shoeboxman

So are you going to fix this? What more information can I give you guys? Feel like I’m being ghosted….

shoeboxman

I don’t see an option to send the logfiles in Feedback

shoeboxman

Ensure your software is updated to the latest version available in case there are fixes related to movie handling.
Always updated
If you are experiencing playback or conversion issues with these titles, please provide specific details of the problem.
There is no error report, when you try to play anything Sony the player freezes and you need to close with task manager.
1. Our team will analyze the log file you attached to identify any errors or conflicts. If you have any error messages or additional information, please include them in your reply to help us diagnose faster.

There is no option for attaching log files to feedback message,,Does it attach the logfiles automatically?

Mona

When submitting feedback through this Feedback window, the system will automatically attach the log file.