Today, I purchased Passkey for Blu-ray as a replacement for AndyDVD. So far, I am quite disappointed. There are two major problems: 1. When I want to create an image from a disc, the window does not display a drive where I can select the disc. What should I do? I have one physical drive and three virtual drives. The settings for all of them say: "This drive is excluded from processing". Could that be the cause of the problem? How can I change the setting? 2. Some Blu-rays (e.g. Ghostbusters Frozen Empire and Afterlife or The Iron Giant) only play with a black screen and no sound in the Media Portal programme when using Passkey. When I activate AndyDVD, older titles work without any problems. However, since I watch films with Media Portal, this is a big problem. I then get an error code that has to do with a PCM audio track. But the titles in question do not have PCM sound at all 🤔 Are there any ways to fix these problems? Otherwise, Passkey would be useless for me.

Serious problems: images can't be created, some discs don't work

Carl.Fredricksen

Today, I purchased Passkey for Blu-ray as a replacement for AndyDVD. So far, I am quite disappointed. There are two major problems:

When I want to create an image from a disc, the window does not display a drive where I can select the disc. What should I do? I have one physical drive and three virtual drives. The settings for all of them say: “This drive is excluded from processing”. Could that be the cause of the problem? How can I change the setting?
Some Blu-rays (e.g. Ghostbusters Frozen Empire and Afterlife or The Iron Giant) only play with a black screen and no sound in the Media Portal programme when using Passkey. When I activate AndyDVD, older titles work without any problems. However, since I watch films with Media Portal, this is a big problem. I then get an error code that has to do with a PCM audio track. But the titles in question do not have PCM sound at all 🤔

Are there any ways to fix these problems? Otherwise, Passkey would be useless for me.

Carl.Fredricksen

Edit: Not a single disc with copy protection works on VLC Player either. It says that an AACS library is required for decryption. Isn’t that what Passkey is supposed to do?
The programme is authorised and activated, and I am logged in.
I don’t understand why it isn’t working.
Any help would be greatly appreciated.

Mona

Carl.Fredricksen Thank you for reaching out and providing detailed information about the issues you’re facing with Passkey. Here are a couple of suggestions to help resolve your problems:

Please try running Passkey as an administrator. Sometimes, running the program with elevated permissions can resolve drive detection and processing issues.

Regarding the playback problems and the copyright protection error messages: please check if Passkey is successfully recognizing the Blu-ray discs by going to Passkey’s Settings > Info and looking for the disc information of those problematic movies. If Passkey has indeed loaded the movies correctly, please provide us with the latest Passkey log files. This will help us investigate the issue further and assist you better.

Let us know the results after trying these steps!