Hi, I have an issue downloading two episodes of The Mentalist. Specifically, Season 5 Episodes 9 and 19. I receive the following error: ‘Failed to obtain the decryption key, please contact us for assistance.’[upl-image-preview uuid=a61d4721-1e31-4791-b5bc-25685e24873c url=https://forum.dvdfab.cn/assets/files/2026-02-27/1772182960-619591-screenshot-2026-02-27-090230.png alt={TEXT?}]

In which country? Ideally you should attach your StreamFab.log ![7013-pv-mentalist-s05e09-dl.jpg](https://i.ibb.co/R4pP0xhS/7013-pv-mentalist-s05e09-dl.jpg) ![7013-pv-mentalist-s05e19-dl.jpg](https://i.ibb.co/V0xbpsKR/7013-pv-mentalist-s05e19-dl.jpg) ![7013-pv-mentalist-s05e09-19-ok.jpg](https://i.ibb.co/8DdVwpCc/7013-pv-mentalist-s05e09-19-ok.jpg)

No problem detected in the UK either ![7013-pv-uk-mentalist-s05e09.jpg](https://i.ibb.co/V1nDK3j/7013-pv-uk-mentalist-s05e09.jpg) ![7013-pv-uk-mentalist-s05e09-dl.jpg](https://i.ibb.co/M5K9ymJt/7013-pv-uk-mentalist-s05e09-dl.jpg) ![7013-pv-uk-mentalist-s05e09-19-ok.jpg](https://i.ibb.co/KcPGjBnW/7013-pv-uk-mentalist-s05e09-19-ok.jpg) more I can't say without your StreamFab.log Please click "My Account" in SF buttom left, click Settings and check the Log Directory. Close SF, rename or delete your StreamFab.log in your Log Directory, try once again and if fails attach the new created StreamFab.log

@"IceT"#p478523 That's why Widevine 4.10.2934.0 is included in SF for over a month - see also [here](https://forum.dvdfab.cn/d/470771-sf-7008/4) .. .. apart from that, why should it be any different for me in the UK than for him?

I am unable to download

Csaba6600

Hi, I have an issue downloading two episodes of The Mentalist. Specifically, Season 5 Episodes 9 and 19. I receive the following error: ‘Failed to obtain the decryption key, please contact us for assistance.’

Germania

In which country?

Ideally you should attach your StreamFab.log

Csaba6600

uk . Hi, I’m new to this software and still learning
I figured it out. I read your other answers — I updated to the latest version and it worked. Thanks for your quick reply

Germania

No problem detected in the UK either

more I can’t say without your StreamFab.log

Please click “My Account” in SF buttom left, click Settings and check the Log Directory.
Close SF, rename or delete your StreamFab.log in your Log Directory, try once again
and if fails attach the new created StreamFab.log

IceT

Simple today chrome cdm 2891 is revoked.

I Hope Streamfab has the new one

Germania

IceT

That’s why Widevine 4.10.2934.0 is included in SF for over a month - see also here ..
.. apart from that, why should it be any different for me in the UK than for him?