DRM MPD Failure starting download, please contact us for help

peceeok

0xFeedBeef

what you posted is the equivalent of walking into a doctor’s office and saying “something’s not right”…

https://forum.dvdfab.cn/d/433509-how-to-post-issues-in-the-streamfab-section

Germania

Cannot be tested without payment ..

.. so I can’t say anything without StreamFab.log

peceeok

Sorry
Here is the log

streamfab.log

48kB

Germania

peceeok Here is the log

I see multiple:
[Critical]: [default] void __cdecl DRMDownLoaderMetaPlusWidget::setCefControl(class CefControl *) getSupportVideoVersionInfo failed

I don’t understand “trial disable”
DRMLocalServer: receive all msg elk:{"failure_reason":"","pid_web":"953","reg_status":"trial_disable" [CWV.CMutualCDMServer] Get CRT error: {"R":"23"} [CWV.Base] **** Processer: StartGetCRT - Get CHCRT limit.

Have you used up all the trial version?
I can’t see the registered services or SF version
because the log is incomplete - and the result is:
[DC.CommonDLV2] **** Get download Processed fail. The error is : 318 [DC.CommonDLV2] **** Get key fail. The error is : 318

peceeok

I still have 3 of 3 videos download

Germania

peceeok I still have 3 of 3 videos download

I noticed the “trial_disable” last time here (same error)

AFAIK it’s not just a limit of 3 downloads, but
also a limit within 30 days - perhaps it’s ended.

I can’t say/test if the trial counter is updated in realtime.

Germania

peceeok Can this be the cause of it?

Of course, I had already written that:

Germania it’s not just a limit of 3 downloads, .. perhaps it’s ended.

peceeok

I installed it a few days ago for the first time

Germania

peceeok I installed it a few days ago for the first time

I cannot judge whether the message “trial disable” is misleading ..
.. so it’s also possible that the site currently don’t work with SF

peceeok

Can this be the cause of it? Although it says I have 3 of 3 downloads available, at launch it says expired

peceeok

Yeah, it’s working after I reset the trial. Thanks for your help.