Amazon Germany

rinkandreas

Amazon Germany isn’t working for me on my Mac. I’ve reinstalled the program, but it still doesn’t proceed after the analysis.

Germania

I can’t test Mac releases, but I know that
several weeks old win releases still works.

Was it necessary to log in to Amazon again after the reinstallation?

If not, the SF cache hasn’t been removed ..
.. that should always be the first step when something isn’t working.

According to this topic here it’s also possible
that there is a new A/B test (changed layout).

If there were a general Amazon problem with Macs, there would be more reports.

Germania

rinkandreas What does “change to your Amazon.de page” mean?

Germania According to this topic here it’s also possible
that there is a new A/B test (changed layout).

It’s possible that Amazon has made layout/code changes again
for testing (in a random group) - this is called A/B testing

rinkandreas

I’ve tried everything: reinstalling the software, deleting all program data from my PC beforehand, and logging in again. Unfortunately, it still doesn’t work. Disney+ works perfectly fine, by the way. I’m really at a loss…

Germania

If the cause is a change to your Amazon.de page,
no user in the forum can change or simulate that.

In that case, you should use the Feedback function in SF
or attach your StreamFab.log to the contact form -> here

rinkandreas

What does “change to your Amazon.de page” mean?

rinkandreas

And what can i do?

Germania

You cannot influence whether you are in group A or B.

So the only way is to send your StreamFab.log to dev - see post 4
And you have to hope that they manage to find an account with the same change.
Otherwise, the SF code is difficult to adapt.

rinkandreas

I’ve sent a message to support. I’ll be patient then. Have a nice Sunday!