Failure Processing The Audio

JeRicHoOL

I’m getting an error with some downloads. Only noticed it for extras/bonus content though. Tested with “The Boogeyman” movie extras and “Pirates of the Caribean - The Curse of the Black Pearl” extras.

Failure processing the audio, please contact us for help.

SF 7.0.1.8
Win10

I can’t upload the log here because the file is 15MB which gives me a large file size error. Uploaded it on File.io instead.

https://limewire.com/d/7XnWO#weBItmPhp8

0xFeedBeef

JeRicHoOL for future reference, you can open the log file in a text editor, clear out the contents, save that, and then re-run analysis and attempt the download… the log will be much shorter and contain only the details of the download in question 😉

JeRicHoOL

0xFeedBeef
Thanks, I will do that next time.

Germania
Well, let me explain the issue. I had all this downloaded already (from few months ago). Selected the quality, subtitles, audio, etc and downloaded the movies + extras. The usual procedure in the analyzation window.

Yesterday, when sorting some files and folder structures, I noticed that for some of the movies the bonus content files said 0 bytes and had no preview image, even though the files were fine before when I sorted them the first time months ago.

So I analyzed and downloaded the bonus content again with all available subtitles and audio tracks but without the movie. And that’s when I got the error. It also only happened to some 4K content. I briefly checked my non 4K content and everything seems fine there. Could be a coincidence?

Here another example with 4K Thor movie bonus content:

Could my hard drive have issues? Is it normal that “corrupted” files show 0 bytes?
Do I have to download everything again incuding the movie? Because I don’t know beforehand what subtitles and audio tracks are available for certain bonus content. Usually StreamFab does all this and just downloads whatever is available even if I selected subtitles that are only available for the movie and not the bonus content. I will later download the full movie+extras again and see if it then grabs the bonus content without error.

Germania

Record Count >7000 and with ? pre-selected subs
(which were mostly not found) .. the log is always large.

Nobody needs a trailer in 2160p DoVi - so it’s not offered by D+
GetMatchedTracksByVideoCodec: NO tracks matched codec Other available: codec= avc1.64001f,ec-3 1280 x 720 available: codec= avc1.4d401f,ec-3 853 x 480 available: codec= avc1.4d401f,ec-3 853 x 480 available: codec= avc1.4d401f,ec-3 640 x 360 available: codec= avc1.4d401f,ec-3 640 x 360 available: codec= avc1.64001f,ec-3 1280 x 720 available: codec= avc1.64001f,ec-3 1280 x 720 available: codec= avc1.640028,ec-3 1920 x 1080 available: codec= avc1.640028,ec-3 1920 x 1080 available: codec= avc1.640028,ec-3 1920 x 1080 "[period - m3u8_period_0] Not found stream eVideoCodec: 4 " not found video track : nHeight: 2160 nWidth: 3840 nDuration: 0 nBitRate: 27011720 eVideoCodec: 4 eSolution: 9

And you try to dl 11 audio languages - but only english is offered:

so try something that is offered

Stan001

Since the drive letter seems to be E:, open a cmd prompt as admin and first try a chkdsk E:.
If it does show any issue then do a chksdk E: /f.
This may require a reboot to process. That would then say if it’s anything with the drive.

Other then that, some setting is causing issues. I guess it’s a bit more odd though that some files seem complete and others show 0kb..
I think I would rember that if it happened to me and I don’t. Don’t have any recall of getting a 0kb file download and not get an error. Maybe also check cache folder and drive and temp folder and drive?

~~I am sure someone could try just the extras for that movie (Thor), currently I can not.~~
I also don’t do the extras from Disney, nor other oroviders, other then maybe once or twice.

Stan001

Ok, now I only selected one audio and one language SRT and saved it as SRT, but SF seemed to work ok for all the Thor extras.

JeRicHoOL

Stan001

I will try the CMD prompt later and maybe get a program to check the hard drive. It‘s only a few month old Seagate though. As stated earlier, I already sorted the files in an „Extras“ folder last November and they had preview images. I can‘t say for certain if they were 0KB but I highly doubt it since they had a thumbnail preview and I‘m sure that many 0KB files would have caught my eye when hovering the files with my mouse during sorting.

StreamFab issue:
Meanwhile I tried to add the movies + extras to my download queue again without success. The extras showed an error message. This used to work though. It has to be an SF issue contrary to the issue with my 0KB files which is most likely on my end. It also happened to a 7min episode of „Donald Duck - Winter Storage“. There seems to be an issue when selecting all available subtitle and audio tracks that are offered in the analyzation window. That one series „The Falcon & The Winter Soldier“ worked fine but the extras gave me an error again.

Maybe someone with Disney+ could test the short „Donald Duck - Winter Storage“ episode (selecting all subtitles + audio tracks) and see if they have the same issue.

I will try SF 7.0.1.9 later, even though I have read that it causes some other issues with Disney.

Stan001

I did all Thor extras here Stan001
This was done with English audio and English srt to file.

JeRicHoOL

Yes, maybe SF should do everything without error, but Dolby Vision and Atmos audio, in my opinion, are not needed for extras.

And it was already said the extras are only in English.

Also, why insist on doing Thor and extras at the same time? Do Thor, and then do the extras, as in my test, I just did the extras and had no issue or error; of course, it may have helped that I used HDR10, EAC3 English, and English SRT. Doubt the extras are in Dolby Vision and Atmos.

But I may try myself if I get time to use @JeRicHoOL settings on extras; the extra languages seem more the issue. Even remixing many SRTs into files can be an issue. I used remux for a long time, but now I’m using save as an SRT file.
I have not used MP4 as much but am using it more, but I know MKV can make a difference with audio and SRT remuxed.

Germania

JeRicHoOL Maybe someone with Disney+ could test the short „Donald Duck - Winter Storage“ episode
(selecting all subtitles + audio tracks) and see if they have the same issue.

Input

Output

JeRicHoOL

Germania
I updated to 7.0.1.9 yesterday and then the Donald Duck episode was workin fine but the others still gave me the error. If you could test it again with for example Thor 2011 or Pirates of Caribbean 2003 or The Boogeyman movie, that would be helpful. You just need to start the extras download in the queue for testing, not the movie.
I’m also using remux into file if that matters.

Image of the analyzation settings:

Germania

JeRicHoOL Thor 2011 .. You just need to start the extras download in the queue for testing

It makes absolutely no sense to click on more than 10 audio tracks ..
.. if the extras are only offered in English:

Of course remuxing available subs is no problem:

btw: Why should deleted scenes be dubbed?

JeRicHoOL

Germania
Thanks for your test but I think you only selected 1 audio which doesn’t replicate the issue I’m having. And I prefer all audios/subtitles simply for data hoarding/collecting/preservation purposes as long as StreamFab allows it.

Stan001
Thanks for testing with multiple audio tracks selected. So it’s definitely an SF issue when having multiple audio tracks selected for bonus content. I’m not bothered about the outcome having less or only 1 audio track or a lower quality than selected but I can’t go through every single bonus content beforehand on the Disney site and check what audio languages they offer for that. It used to be as simple as selecting everything in the SF analyzation window (selct movie, all extras, highest resolution, best codecs, all audio, all subtitles" and then let SF do the job of downloading whatever is offered by the provider. This works for most other providers just not for Disney+ anymore it seems > Failure processing the audio, please contact us for help.

@Wilson.Wang , can you please pass this on, so it gets fixed in one of the future updates?

Stan001

Ok, after brief testing, I can only get English in Atmos or EAC3 to work; adding other languages cause errors or even SF to crash.
So that’s it for extras.

And even at that, I only get AAC 2.0 audio on Extras. At least those I tested.
And the same with Dolby Vision; most extras just come in H264.
Yet SF says Atmos 2160p

.
Even with just doing extras, I could only manage to get English to work without error in SF.
I could not add any extra language.

simchris

Yep. I download extras separately, and this always seems to work.

JeRicHoOL

Just noticed something which is kind of confusing. So we know that currently when you have audio tracks selected (in the analyzation window) for a movie that are not available for its corresponding bonus content, it will cause an error for the downloads of the bonus content (trailer, etc.). Only way to know what’s available and what’s not is to check the content on the Disney site on an external browser.

So I decided to skip movie downloads for now and went on to download documentaries. Surprisingly some of them had bonus content, so I could do some testing. The documentary “Devil in the Family: The Fall of Ruby Franke” has 6 audio tracks (I’m not counting audio description) available but the trailer only has 1. So in theory this should have caused an error too but it didn’t. However, when it downloaded the trailer it showed 6x the same english audio track in the file.

3 screenshots:

Something similar happened with the documentary “Pole to Pole with Will Smith”. 11 available audio tracks for the documentary and 8 for the trailer. However, the final download of the trailer showed 11 audio tracks and one of the audio languages had 2 additional duplications and another language 1 additional duplication.

3 screenshots:

Now I don’t know why for movies it shows an error but for documentaries it does this weird duplication glitch instead. It could be that it always did this duplication glitch before but I’m not 100% sure.

EDIT: Yes, it always did the duplication glitch. I just checked one of the Thor (2011) bonus contents which I downloaded November 2025 and it showed 15x the same english audio track, while the movie had 15 different audio tracks.

4 screenshots:

So there are kind of 2 bugs now that should be fixed and even if they may not be high priority, it will hopefully be put on the to-do-list ( @Wilson.Wang ). Meanwhile I will try to figure out why it handles movies and documentary bonus content differently. If anyone has an idea, let me know.

Stan001

JeRicHoOL

I do say, no, streamfab should not error and definitely not crash if an audio selected does not exist.
Most, but obviously not all, extra content is primarily only in English
But i think when i did thor extras even selecting both English audios SF gave an error, i got tired of SF crashing also during this testing so I stopped.
I have not had SF crash like that for a very long time.
Any extra content I do, i do separate and just select the one English audio.
They way SF is going and staff taking endless breaks and then the developer only fixing what they feel needs to be fixed, I have little expectations.