Downloads are no longer possible on Amazon Music

Undertaker

Downloads are no longer possible with MusicFab (currently 1.0.6.7) on Windows 11 25H2 via Amazon Music. I’ve uninstalled and reinstalled the app (also tested with musicfab_x64_1066_official_2026_03_11_10_40_44.exe), cleared the cache, and deleted the contents of the MusicFab temp folder… all to no avail. Normal downloads within the Amazon Music app work fine. The account is all set up correctly.

Undertaker

Update: Adding albums or playlists works—music from the list plays briefly when the download starts, but then nothing happens. Until the error message appears.

Grasshopper147

Same here. Specifically, Amazon Music tells us “You’re running an outdated version of Chrome” from within MusicFab. The version of Chrome installed in the system (outside of MusicFab) self-reports as latest x64, not sure if that affects MusicFab or not.

simchris

Working for me today. Note when you start getting the Chrome Error, make sure you are running latest x64 version for Windows from the pinned download link – not the “update inside app” option. Install as admin. Launch to set new folders. Quit. Launch again, then re-login to Amazon. This usually fixes it.

There are two versions of 10.6.7; make sure you download and install the LATER one:
https://forum.dvdfab.cn/d/472043-new-musicfab-1067-is-released-april-27-2026

Undertaker

Installing it as an administrator, as described, didn’t fix the issue for me. I myself had only seen the message about the Google Chrome update twice a few weeks ago. After that, it worked again… briefly. But by the end of March/beginning of April, it stopped working again.

simchris

Still working for me in the US, no VPN, legal account, Google DNS.
Cache/temp cleared regularly with each update. Might be some change to Prime Music rolling out that has not hit everyone yet.

Post your log file showing the errors generated when trying to login, after first clearing your cache/temp to get clean log file(s).

One trick I also do is once logged in, actually play some music by an artist before downloading, but if you can’t login with that pesky message, then you’re stuck waiting for update.