Problem opening DVDFab

dsamokiszuk

I have a problem opening DVDFab but I have a problem opening a support ticket at your website. The form requires that you select a “Main Problem Type” from a pull-down list in order to submit the ticket but the list is empty so I cannot enter anything in that field. I have the same problem using the Firebox and Edge web browsers.

I then sent an email to service@dvdfab.cn (an email address which I had noted from a past support ticket). In response, I received an email saying:

Ticket ID: WC1779858128T0064
Last Updated: 2026-05-27 08:19:17
Reply from Agent: Mona

The email then said you may view or respond to the ticket by visiting the Member Center or clicking the link. If I try either link, the Norton 360 antivirus software on my computer will not allow access to those webpages.

I then sent another email to service@dvdfab.cn asking that I receive directions to fix the DVDFab problem by email. I received a reply from your mail server saying the email could not be delivered because the Mailbox is full.

I tried sending a message at the “Contact Form” page but when I click “Submit”, it says “Please fill out all fields marked with *” and will not submit even though all 4 fields are filled in.

Please email me the directions to fix the DVDFab problem.

That problem was described as:

When I try to open DVDFab (which has been up until now working correctly) on my Windows 11 computer, a small window pops up that says “LoadLibrary failed with error 126: The specified module could not be found.” and I click OK and the window closes and DVDFab does not open. I downloaded the latest installation file “dvdfab13_online_13060.exe” and executed it but the same error window pops up and it does not install. I restarted the computer and then tried to open DVDFab but got the same error window.

Mona

dsamokiszuk Thank you for providing such detailed information. We sincerely apologize for the inconvenience you’ve experienced.

Regarding the ticket submission issue on our website:
Our development team has been notified about the empty dropdown list and the “Contact Form” submission problem. They will investigate and fix it as soon as possible. Thank you for bringing this to our attention.

Regarding the DVDFab launch error (“LoadLibrary failed with error 126”):
Please try the following steps:
1) Run as Administrator – Right-click the DVDFab icon and select “Run as administrator.”
2) Use Compatibility Mode – If step 1 doesn’t work, right-click the icon → Properties → Compatibility → Check “Run this program in compatibility mode for” and select Windows 8 or Windows 7. Click Apply and try launching DVDFab again.
3) Update your graphics card driver – Visit the official website of your GPU manufacturer (NVIDIA, AMD, or Intel) and download the latest driver for Windows 11. Outdated drivers can sometimes cause module loading issues.
4) Temporarily disable Norton 360 (as a test) – Try turning off Auto-Protect or Smart Firewall temporarily, then reinstall DVDFab. In rare cases, security software may block necessary components.

Regarding your email to service@dvdfab.cn – we apologize for the full mailbox. We are cleaning it up now. You can reply directly to this email (Ticket ID: WC1779858128T0064).

Please let us know if the steps above resolve the issue. We’re here to help!

dsamokiszuk

I tried the following and nothing worked:

disabled Norton 360 antivirus
executed v13060 by right-clicking and ran as administrator
set compatibility mode to Windows 8
Dell Command | Update and Norton Driver Updater say all drivers are up-to-date

Do you have any other suggestions?

Should I try uninstalling DVDFab, deleting all DVDFab folders and deleting all DVDFab Windows registry entries and then try to install again? Does DVDFab share any folders with StreamFab? StreamFab works Ok and I would not want to damage it.

I also emailed the above reply to service@dvdfab.cn.

dsamokiszuk

As per the email I received, I tried installing v13059 and it does the same thing: The window showing the monkey appears and it increments to 100% and then the “LoadLibrary failed with error 126: The specified module could not be found.” window pops up and it does not proceed. Please advise.

dsamokiszuk

I received an email from “DVDFab Support contact_form@dvdfab.cn” on 5/29 that an update was posted to my ticket but the information was not posted in the email or at the forum. I previously told you that I cannot access the ticket webpage. Please email me the new information or post it the my forum post or both.

Mona

dsamokiszuk I have forwarded the Ticket reply to your email address, please check including the junk folder.

Regarding the error 126:
Please uninstall and reinstall DVDFab 13 to try again. Follow these steps:

Uninstall DVDFab
Use DVDFab 13 Uninstaller, or go to Control Panel > Programs and Features to uninstall it.
Delete leftover files
Go to C:\Program Files (or your DVDFab installation folder) and manually delete any remaining DVDFab files.
Delete the DVDFab 13 folder under Documents\DVDFab.
Clean registry (optional but recommended)
Use a free tool like Revo Uninstaller to remove all DVDFab-related registry entries.
Reinstall DVDFab
Download a fresh copy from this link.
Run as administrator (optional)
Right-click the DVDFab shortcut and select Run as administrator.

6.Check antivirus/firewall
Ensure your security software is not blocking DVDFab.

If the above doesn’t work, please Update your graphics card driver:

Ensure that your graphics card driver is updated to the latest version available from the manufacturer’s official website (NVIDIA, AMD, or Intel). An outdated driver can sometimes cause compatibility issues. Reboot your computer to install and run DVDFab again and see the result.

dsamokiszuk

This is what I did:

I verified that my AMD Radeon graphics driver is up-to-date
uninstalled DVDFab 12 from Windows “Installed apps” and I get the same small window pops up that says “LoadLibrary failed with error 126: The specified module could not be found.” but a DVDFab window popped up saying “uninstallation is complete” and it is removed from the “Installed apps” list
uninstalled DVDFab 13 from Windows “Installed apps” and I get the same small window pops up that says “LoadLibrary failed with error 126: The specified module could not be found.” but a DVDFab window popped up saying “uninstallation is complete” and it is removed from the “Installed apps” list
tried deleting “C:\Program Files\DVDFab” and deleted everything except it says files are in use in the “PlayerFab” folder
then realized that PlayerFab is a separate program listed in “Installed apps” even though it is installed as a PlayerFab subfolder
I tried uninstalling PlayerFab but it says it cannot find the uninstaller probably because I deleted it
downloaded and installed PlayerFab(7.0.5.5).exe
was then able to uninstall PlayerFab but it left files in the PlayerFab folder that it will not let me delete because it says they are in usel
restarted the computer and was then able to delete the PlayerFab folder and the "C:\Program Files\DVDFab” folder
in the Windows Registry under “HKEY_CURRENT_USER/Software” there is a DVDFab folder that has DVDFab subfolders but also StreamFab folders
I deleted everything except the StreamFab folders
in the “HKEY_CLASSES_ROOT: folder, I deleted two DVDFab folders
deleted the “C:\Users\bkoop\Documents\DVDFab” folder
downloaded latest software installation file dvdfab13_x64_13062.exe
temporarily disabled Norton 360
tried installing DVDFab running as Administrator
it said “Installation Complete, Thank you for installing! but I get the same small window pops up that says “LoadLibrary failed with error 126: The specified module could not be found.”
tried to start DVDFab but I only get that same error window

What should I do to fix this problem?

Please reply via email and my Forum post since I cannot access the online ticket

Mona

dsamokiszuk Thanks for the very detailed write-up — the steps you took were exactly right, and they tell us something important: because the error 126 box appears even while the uninstaller runs, and it came back after a completely clean reinstall, the problem is not the DVDFab installation itself. Error 126 (“module could not be found”) means DVDFab is trying to load a component that depends on another DLL on your system that Windows can no longer locate — and on AMD systems this is almost always a graphics-driver DLL.

“Driver up to date” unfortunately isn’t the same as “driver intact” — a Windows Update GPU swap or a partial AMD update often leaves a broken pointer behind. Please try these, in order:

Pinpoint the missing file (optional but very helpful). Download Process Monitor (Microsoft Sysinternals), run it, launch DVDFab, then set the filter to Result is NAME NOT FOUND. The first .dll listed for DVDFab64.exe is the culprit — send us that name and we can confirm the fix immediately.
Clean-reinstall your AMD driver (most likely fix). A plain “update” won’t clear a broken registration. Use Display Driver Uninstaller (DDU) in Safe Mode to fully remove the AMD driver, reboot, then install the latest AMD Adrenalin driver fresh.
Repair the Microsoft Visual C++ Redistributables. Install the latest x64 and x86 “Visual C++ 2015–2022 Redistributable” from Microsoft, then reboot.
Repair Windows system files. Open an Administrator Command Prompt and run sfc /scannow, then DISM /Online /Cleanup-Image /RestoreHealth, then reboot.

Try launching DVDFab after each step. Step 2 resolves the large majority of these AMD error-126 cases. If it’s still failing, send us the DLL name from step 1 and we’ll get you a targeted fix.