@btcard I have the same issue, I purchased last week. It worked great for a few days. There are a couple other threads on here reporting the same issue in the past few days. So hopefully it is a new and temporary issue. The software did work, very well.
Support will ask you to go to the top right menu bar and “submit feedback” which will send your log files to them directly so they can review. They said this is the fastest way to get a response. I’ve been waiting a few days so far without a fix. I hope it is because they are aware and working on it, but waiting for their response.
