jjgalvan2000
Unfortunately, this again is where I can’t help much.
I can’t get access to the site to see (No access to a Sky+ account).
But in the end, may just find the site has changed something.
Mainly with you saying “the problem started when using the same version.”
Try to keep contacting SF support and also use the feedback option in StreamFab.
With the feedback option that will automatically send your logs to SF.
Or maybe someone will see something in your logs, which we appreciate.
I may look at the log tomorrow.