WOW Downloader - Failure analyzing films and series

mynf20

Hi,
for quite some time now, I haven’t been able to download any content using the WOW Downloader.
It worked perfectly, and then, practically overnight, it stopped working.

Now it will always show the error message “Failure analyzing this video, please make sure you can access and play back the video.”
However, the video can be played inside the build-in browser of StreamFab.

Country is Germany, no VPN used.

So far I have tried the following measures without success:

restarting StreamFab after cleaning the temp and cache folders
reinstalling StreamFab
using different StreamFab versions
using different internet providers
using different DNS settings
deactivating Windows Defender Firewall
deactivating anti-virus software
using different Windows x64 versions (10+11) on different PCs with different anti-virus software
using different accounts with WOW
using the latest StreamFab version 7.0.4.1 on a fresh Windows 11 Pro (x64) installation on a new PC
tried different video and audio codec settings for SkyShowtime in the StreamFab Settings

Has anyone else experienced this kind of behavior?
Thanks in advance.

log’s attached (tried series “The Rookie”)

streamfab.log

72kB

Germania

In log I see this:
[Critical]: [RFC.wowtvV3] OnVodV3 - HTTP error: 403 Forbidden [Critical]: [RFC.wowtvV3] OnVodV3 - Response body: {"errorCode":"OVP_00306","description":"Security failure"} [Critical]: [RFC.wowtvV3] OnVodV3 - V3 request failed for this codec

So it’s probably Premium related - you can’t get EAC-3 ..
.. I’ve no Premium - so only AAC tested (looks like s08e18)

mynf20

I solved the problem.

Thanks Germania.
One of your screenshots drew my attention to the errorCode “OVP_00306”.

I found error reports from users of other Sky services like SkyShowtime and the Sky Sports App, indicating a problem with time synchronisation.
And indeed, if the local time settings of your PC are not in sync with the provider, the WOW Downloader will fail.

Because I do have a multi boot solution for different operating systems on all of my PCs, the option to automatically adjust the clock for daylight saving time is inactive in all systems and instead I set the local time manually.
So from the provider’s point of view, the time on my PC was off by an hour since the switch to summer time and that caused the error message.

After activating the option to automatically adjust to daylight saving time and forcing a time sync in Windows the WOW Downloader is working again.