Skyshowtime Failed to obtain the decryption key.

tomolo

Failed to obtain the decryption key on Star trek strange new worlds S04 EP2 ,seems to works with older tried som older series

streamfab.log

424kB

tomolo

Forgot to write that I had tried with version 7.0.4.2 and 7.0.4.1 with the same result,

Norway

Same problem in Norway!
version 7.0.4.2

Ragnarocek

Ye, it’s a global issue (fix should be deployed server side)

Norway

Tested now with 7.0.4.2 and Star trek strange new worlds S04 EP2 works to download😀

Ragnarocek

confirming that issue is fixed…

Norway

Same problem today!
Couldn’t download new movies:
One Mile: Chapter One 2026
One Mile: Chapter Two 2026
Preschool 2026
“Failed to obtain the decryption key”

Ragnarocek

and confirming that the issue is back.. so it seems that the server with the decryption keys has a very long delay in getting the keys for the content

Norway

Very strange this, the 3 movies are working again now.
While other new movies are not working.
Is this something they are fixing on the server per title because some are saying that some are not working.
This doesn’t make sense.

Sky West

I don’t have SkyShowtime to be able to test it but Wilson Wang’s post here suggests that they’ve made a change so 1080p downloads might well be working again.

Although as you’ll see in my post above his, I’ve had a theory for a while that NOW TV is split into multiple catalogues, some that you can download from in 1080p and some only 720p, which has echoes of the issues on this thread.