To accurately diagnose the issue, please follow the steps below:
Step 1: Verify the Source Backup
Use DVDFab to back up the problematic DVD to your computer as an ISO image or VIDEO_TS folder.
Play the backup file using a software player on your computer (e.g., VLC, PotPlayer).
If the backup plays smoothly (or with only minor stuttering): DVDFab has successfully processed the bad sectors, and the issue lies in the burning stage — please proceed to Step 2.
If the backup also freezes: The physical damage is severe and beyond software repair. We recommend seeking an alternative source.
Step 2: Burning Optimization (for “Plays on PC but freezes on DVD player”)
If Step 1 confirms the backup works on PC, please re-burn the disc following these rules:
Force a low burning speed: Manually set the speed to 1x or 2x (most critical).
Change disc type: Prefer high-quality DVD-R discs, which offer better compatibility with most home DVD players.