Hello,
I’m still experiencing a decryption key issue with the Mac version of the software, and unfortunately, the problem has not yet been resolved.
The issue only occurs with certain content: sometimes specific movies, sometimes entire TV series, or even individual episodes of a series. It can affect content from different services, including Prime Video, Apple TV+, and HBO Max.
I’ve also noticed that the age of the movie or TV series doesn’t seem to matter. The issue can occur with both recent and older content.
The message displayed is usually: “Failed to obtain the decryption key. Please contact us for assistance.”
The problem persists despite trying the various troubleshooting steps already suggested. Do you have any information regarding a possible fix or an upcoming update for the Mac version?
