I just buy your software, it doesn't work, and when it ask to send a the bug report it get my Outlook Contact list and download 5 Trojan. I clean the machine, re-install dvdfab does the same thing everytime what kind of software is that, I had the 30 days version and it work well . Why you try to hack your customer???????????????????????????????? I want my money back. By the way they always remove my post from the forum. For me it's sign of guilty people, why you don't try to understand what append here

Your duplicate post and hijacks that you spread all over the forum were deleted.Do not post the same whine/complaint in more than one post/thread.Your attitude and accusations will not get you much in the way of help.

Cool thanks I understand that But put you in my place, I pay for a software that doesn't work and it try to still my Outlook Contact and install Trojan, not very cool. I'm old guy, and I'm not use to be hacked, maybe it's normal for you young people, but me I didn't understand why. I love your software (the 30 days version), work great and that's why I bought the new version when the 30 days was over. But now I'm stuck and no one try to help or try to understand what happen here. And my first post was deleted, yeah I was angry, but you know why. If it was my software and one of my customer told me, my software install some Trojan and try to still informations. I don't know, I try to do something to help. Anyway, sorry about my angry post, but it is possible to have some solution here or a refund. Thanks

Who are you calling young.?I think I am the oldest person on the forum.In order to get help you need to calm down and post all the detailed information you can.Including any logs you might have.The software works for thousands of people and the fact it did work for you and now does not might point to a simple adjustment in setting.The fact that you are the only one reporting trojans narrows the problem down to something on your PC.We will never know unless you help with details.

OK Hi old timer ;O) It's simple, I had install v7.0.9.3 for 30 days, I use only DVD2Mobile, (I have 500+ dvd to copy on my new WD media player), I did some copy to test and with the 30 days version every copy works pretty well. Yesterday I decide to buy the last version v8.0.2.2, I receive the Key via email and the link to download the software. I un-install the old version and did the steps in the email 1. Download the software from the DVDFab's website (). 2. After you downloaded the software, install it on your computer. 3. Open the installed trial version of the DVDFab. 4. Save the attachment file, "Key(DVDRipper).DVDFab6", on your computer. This is your license key. 5. Double click on the license key file. 6. A message confirming the registration will appear on the screen and it will ask you to restart the program. 7. Restart the program. 8. After the program is restarted you will have the full registered version of the DVDFab Everything when well and I begin to copy a dvd, when the soft begin the copy it crash and ask me to do a Bug report, I said yes, but when I click the SEND button I have a popup that ask me permission for the software to access my Outlook Contacts, and I panic and click cancel. I have everyday at noon my virus software that make a scan, I did a second scan after the incident and I have 5 Trojan on my computer, I clean all of it and uninstall the DVDFab right away. I was mad at this point, sorry This morning I try again, I did the virus scan just before the installation and it didn't found any Trojan . I re-install everything but this time I didn't need to activate the key, BUT the software crash at the same place and the same popup warning from Outlook pop again, and I click cancel again. I did a scan right after that and I had 3 Trojan on my machine. I try different DVD always crash at the same place. After that I try again but I put the report.exe and dvdfab.exe in my firewall setting to stop any communication from the Web. I redo all again, but this time no trojan but still the same crash when the soft begin to copy. And there no Trojan in the initial DVDFab8022.exe it get the Trojan's from the web when it does the bug report. I think this is all, I can do more test if you want, just tell me where to look or to do. Thanks Bill

By the way if you do a search in Google with dvdfab trojan there 414,000 results There reports in every version, I'm pretty sure they are pirated version, but mine it's not, I can PM or email you my invoice. And I never install pirated software on my workstation, just because I know it the best way to get Trojan and virus.

I can tell you for a 100% fact that if you got a trojan, it wasn't from DVDFab. I don't know why Outlook Express is coming up when you try to send the error report, but I can say if DVDFab infected peoples computers with viruses, I don't think they would be doing so well, but they are.

[QUOTE=lebill;57579]By the way if you do a search in Google with dvdfab trojan there 414,000 results [/QUOTE] I understand your frustration, but I agree with Racem22 100% If you google the redfox software, you'll get 143,00 hits. Seriously, I don't believe it for a second any more than I buy into 414,000 for Fab. BTW, this is good news, since we're almost 3 times as popular...:p [SIZE="1"]just kidding[/SIZE] In the past, we've had many false reports, particularly from mcafee and lately from kaspersky Re: another of your complaints: [QUOTE=lebill;57555]By the way they always remove my post from the forum. For me it's sign of guilty people, why you don't try to understand what append here[/QUOTE] The only posts removed were done so because you double/triple posted...a clear violation of forrm rules, and general forum etiquette and manners. Oh, and I'm an "old guy" too and frankly, someone of your age and supposed maturity should know better than to start a thread the way you did

Install this latest Beta version and give another try. You should not be getting any virus from DVDFab and when you send report nothing should be accessing your outlook as the report does not need email client access

Hi Yep your right, It was frustration, and I was angry because it was the first time in 19 years I get some virus or trojan on my computer. Again sorry about that, you can change the title of this tread if you want, I will investigate the Trojan's this weekend. I have some old trick to found where they came from. Pretty sure I can log all the process. And if I'm wrong I will apologize and say I'm a old geek without sex ;O) Anyway I download the beta version and it does the same error at the same place with different dvd I look in your bug report and found this 1m 02.75s: create config(0) 1m 02.75s: convert profile(mp4.default) 1m 02.96s: dvd title(1) angle(0) chapter(1->36) 1m 02.97s: stream(480,2,1) stream(128,86019,1) 1m 04.81s: h264 encode: using official CUDA encoder 1m 04.85s: error: h264 encode macroblocks per second(33716) exceed the standard(11880), video size(720x400, 29.97), specify profile(0)-level(13) 1m 17.70s: terminate process I have a bomb here, I'm a old geek, and my computer is a Dell XPS 730x H2C (liquid cooling) with a Quad Intel Core i7 965x (8 treads, Win7 see a 8 cores CPU), 2 HD WD Velociraptor in Raid 1 and also 2 nVidia GTX 280 with 4 monitors. (a 74 pounds, 5000$ tower). With the 30 days version (v7.0.9.3) It took 7-12 mins to copy a dvd I just send the bug report to Sunny Fan via email

No problem and I appreciate your calm and very reasonable reply. Thanks for that. Quite a beast you've got there for a rig...:cool: What are you using for av and other security software? I still can't quite connect the dots on MS Outlook, but I haven't used it in years. Hope you get this sorted and keep us in the loop. Thanks again.

Why I get Trojan

maineman

[QUOTE=lebill;57848]Hi maineman

I think why the v7 doesn't work it because I use it for the 30 days trial and now the trial it finish, even with my v8 key, it doesn't work.

Anyway I can live with the v8, it only take 20 mins instead of 10 to copy a dvd not a big drama.

Thanks again for your help and patience

Bill[/QUOTE]
Nah, that's not it...while it may be a regkey issue, the Fab 6 regkey works with Fab 7 and Fab 8.
During Fab 6 the regkeys transitioned to an all-in-one-key available via email.
Recently, regkeys became available via direct download from the
DVDFab.com > Member > User Center.

Maybe you've already done this, but please download your regkeys > save to your hdd > close > right click and select > open with

Program files (x86) DVDFab 7 > DVDFab.exe

As one old fart to another, let's hope this will
git-r-done...:D

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