the program doesn't generate any log at all.. it does not startup/run at all so never gets to a running point to where it could generate a log.. so, there are no logs I can give you, it doesn't create any. the only error log info I have is what I had posted before - the Windows Errorlog Report: here's the full Windows Error report: Version=1 EventType=BEX EventTime=131235268972481025 ReportType=2 Consent=1 ReportIdentifier=62c42ce2-a9bb-11e6-97a9-d1278a5edafd IntegratorReportIdentifier=62c42ce1-a9bb-11e6-97a9-d1278a5edafd WOW64=1 Response.type=4 Sig[0].Name=Application Name Sig[0].Value=DVDFab.exe Sig[1].Name=Application Version Sig[1].Value=10.0.1.2 Sig[2].Name=Application Timestamp Sig[2].Value=581ff401 Sig[3].Name=Fault Module Name Sig[3].Value=ntdll.dll Sig[4].Name=Fault Module Version Sig[4].Value=6.1.7601.23569 Sig[5].Name=Fault Module Timestamp Sig[5].Value=57f7bb79 Sig[6].Name=Exception Offset Sig[6].Value=0002004d Sig[7].Name=Exception Code Sig[7].Value=c0000005 Sig[8].Name=Exception Data Sig[8].Value=00000008 DynamicSig[1].Name=OS Version DynamicSig[1].Value=6.1.7601.2.1.0.256.48 DynamicSig[2].Name=Locale ID DynamicSig[2].Value=1033 DynamicSig[22].Name=Additional Information 1 DynamicSig[22].Value=fb2e DynamicSig[23].Name=Additional Information 2 DynamicSig[23].Value=fb2e24ec4d23b6594dcf1a614ff2fe65 DynamicSig[24].Name=Additional Information 3 DynamicSig[24].Value=16d4 DynamicSig[25].Name=Additional Information 4 DynamicSig[25].Value=16d468d3ce5bc671bfccc230c6b9a6cf UI[2]=C:\Program Files (x86)\DVDFab 10\DVDFab.exe UI[3]=DVDFab 10 is the all-in-one software to copy, rip, convert and create Blu-ray, DVD and video files. has stopped working UI[4]=Windows can check online for a solution to the problem. UI[5]=Check online for a solution and close the program UI[6]=Check online for a solution later and close the program UI[7]=Close the program LoadedModule[0]=C:\Program Files (x86)\DVDFab 10\DVDFab.exe LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll LoadedModule[2]=C:\Windows\syswow64\KERNEL32.dll LoadedModule[3]=C:\Windows\SysWOW64\hmpalert.dll LoadedModule[4]=C:\Windows\syswow64\KERNELBASE.dll LoadedModule[5]=C:\Windows\system32\api-ms-win-core-synch-l1-2-0.DLL LoadedModule[6]=C:\Program Files (x86)\DVDFab 10\Qt5Core.dll LoadedModule[7]=C:\Windows\syswow64\USER32.dll LoadedModule[8]=C:\Windows\syswow64\GDI32.dll LoadedModule[9]=C:\Windows\syswow64\LPK.dll LoadedModule[10]=C:\Windows\syswow64\USP10.dll LoadedModule[11]=C:\Windows\syswow64\msvcrt.dll LoadedModule[12]=C:\Windows\syswow64\ADVAPI32.dll LoadedModule[13]=C:\Windows\SysWOW64\sechost.dll LoadedModule[14]=C:\Windows\syswow64\RPCRT4.dll LoadedModule[15]=C:\Windows\syswow64\SspiCli.dll LoadedModule[16]=C:\Windows\syswow64\CRYPTBASE.dll LoadedModule[17]=C:\Windows\syswow64\SHELL32.dll LoadedModule[18]=C:\Windows\syswow64\SHLWAPI.dll LoadedModule[19]=C:\Windows\syswow64\ole32.dll LoadedModule[20]=C:\Windows\syswow64\WS2_32.dll LoadedModule[21]=C:\Windows\syswow64\NSI.dll LoadedModule[22]=C:\Windows\system32\MPR.dll LoadedModule[23]=C:\Program Files (x86)\DVDFab 10\MSVCP120.dll LoadedModule[24]=C:\Program Files (x86)\DVDFab 10\MSVCR120.dll LoadedModule[25]=C:\Program Files (x86)\DVDFab 10\Qt5Gui.dll LoadedModule[26]=C:\Program Files (x86)\DVDFab 10\Qt5Network.dll LoadedModule[27]=C:\Windows\system32\DNSAPI.dll LoadedModule[28]=C:\Windows\system32\IPHLPAPI.DLL LoadedModule[29]=C:\Windows\system32\WINNSI.DLL LoadedModule[30]=C:\Windows\syswow64\CRYPT32.dll LoadedModule[31]=C:\Windows\syswow64\MSASN1.dll LoadedModule[32]=C:\Program Files (x86)\DVDFab 10\Qt5OpenGL.dll LoadedModule[33]=C:\Program Files (x86)\DVDFab 10\Qt5Widgets.dll LoadedModule[34]=C:\Program Files (x86)\DVDFab 10\Qt5Qml.dll LoadedModule[35]=C:\Program Files (x86)\DVDFab 10\Qt5Quick.dll LoadedModule[36]=C:\Windows\syswow64\COMDLG32.dll LoadedModule[37]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18837_none_ec8 6b8d6858ec0bc\COMCTL32.dll LoadedModule[38]=C:\Windows\syswow64\OLEAUT32.dll LoadedModule[39]=C:\Windows\system32\POWRPROF.dll LoadedModule[40]=C:\Windows\syswow64\SETUPAPI.dll LoadedModule[41]=C:\Windows\syswow64\CFGMGR32.dll LoadedModule[42]=C:\Windows\syswow64\DEVOBJ.dll LoadedModule[43]=C:\Program Files (x86)\DVDFab 10\zlib.dll LoadedModule[44]=C:\Program Files (x86)\DVDFab 10\avutil-54.dll LoadedModule[45]=C:\Program Files (x86)\DVDFab 10\avcodec-56.dll LoadedModule[46]=C:\Program Files (x86)\DVDFab 10\swresample-1.dll LoadedModule[47]=C:\Program Files (x86)\DVDFab 10\swscale-3.dll LoadedModule[48]=C:\Program Files (x86)\DVDFab 10\avformat-56.dll LoadedModule[49]=C:\Program Files (x86)\DVDFab 10\postproc-53.dll LoadedModule[50]=C:\Program Files (x86)\DVDFab 10\avfilter-5.dll LoadedModule[51]=C:\Program Files (x86)\DVDFab 10\libAudioDec.dll LoadedModule[52]=C:\Program Files (x86)\DVDFab 10\libfdk-aac-0.dll LoadedModule[53]=C:\Program Files (x86)\DVDFab 10\llEncoder.dll LoadedModule[54]=C:\Program Files (x86)\DVDFab 10\pthreadGC2.dll LoadedModule[55]=C:\Windows\system32\WSOCK32.DLL LoadedModule[56]=C:\Windows\system32\VERSION.dll LoadedModule[57]=C:\Windows\system32\WINMM.dll LoadedModule[58]=C:\Windows\system32\AVIFIL32.dll LoadedModule[59]=C:\Windows\system32\MSACM32.dll LoadedModule[60]=C:\Windows\system32\MSVFW32.dll LoadedModule[61]=C:\Windows\syswow64\WLDAP32.dll LoadedModule[62]=C:\Windows\syswow64\Normaliz.dll LoadedModule[63]=C:\Program Files (x86)\DVDFab 10\CrashRpt.dll LoadedModule[64]=C:\Windows\syswow64\WININET.dll LoadedModule[65]=C:\Windows\syswow64\api-ms-win-downlevel-user32-l1-1-0.dll LoadedModule[66]=C:\Windows\syswow64\api-ms-win-downlevel-shlwapi-l1-1-0.dll LoadedModule[67]=C:\Windows\syswow64\api-ms-win-downlevel-version-l1-1-0.dll LoadedModule[68]=C:\Windows\syswow64\api-ms-win-downlevel-normaliz-l1-1-0.dll LoadedModule[69]=C:\Windows\syswow64\iertutil.dll LoadedModule[70]=C:\Windows\syswow64\api-ms-win-downlevel-advapi32-l1-1-0.dll LoadedModule[71]=C:\Windows\syswow64\USERENV.dll LoadedModule[72]=C:\Windows\syswow64\profapi.dll LoadedModule[73]=C:\Windows\system32\WTSAPI32.dll LoadedModule[74]=C:\Windows\system32\IMM32.DLL LoadedModule[75]=C:\Windows\syswow64\MSCTF.dll LoadedModule[76]=C:\Program Files (x86)\DVDFab 10\aafParse.dll LoadedModule[77]=C:\Program Files (x86)\DVDFab 10\MSVCP71.dll LoadedModule[78]=C:\Program Files (x86)\DVDFab 10\MSVCR71.dll FriendlyEventName=Stopped working ConsentKey=BEX AppName=DVDFab 10 is the all-in-one software to copy, rip, convert and create Blu-ray, DVD and video files. AppPath=C:\Program Files (x86)\DVDFab 10\DVDFab.exe