does not detect graphics card

cptthumb

Hi guys,

I'm trying to get CUDA to work with DVDFab v9.1.1.5 but it looks like my graphics card (NVIDIA GeForce GTX 570) is not being detected.
I'm using driver version 331.82 for the NVIDIA.
Also tried to get CUDA working with some older versions of DVDFab and it looks like the latest to fully 'detect' my card is v8.2.2.9 Qt.
Can someone help me to figure out how to get CUDA to work with v9.1.1.5 please? If you need more information please feel free to ask.
Here's a screenshot:

Dora

[QUOTE=cptthumb;153817]Hi guys,

I'm trying to get CUDA to work with DVDFab v9.1.1.5 but it looks like my graphics card (NVIDIA GeForce GTX 570) is not being detected.
I'm using driver version 331.82 for the NVIDIA.
Also tried to get CUDA working with some older versions of DVDFab and it looks like the latest to fully 'detect' my card is v8.2.2.9 Qt.
Can someone help me to figure out how to get CUDA to work with v9.1.1.5 please? If you need more information please feel free to ask.
Here's a screenshot:

[/QUOTE]

Please send your fabcheck_internal.log here.

cptthumb

[QUOTE=Dora;153863]Please send your fabcheck_internal.log here.[/QUOTE]
Log for 9.1.1.5:

DVDFab 9.1.1.5 (2013/12/11  09:42:20)



 0m 00.06s: Transfer settings successful.

 0m 00.06s: warning: FabPlay: invalid gpu detect handle

 0m 00.06s: GPUAccelerate: 0

 0m 00.06s: GPUAccelerate setting: 0, 0

 0m 00.06s: CUDA cap: 0

 0m 00.06s: Support coreavc decode: 0

 0m 00.06s: Lighting shrink status: 0, 0

 0m 00.06s: Graphics info:  :  : 

 0m 00.07s: Load config successful.

 0m 00.07s: Windows os type is: 13.

 0m 01.02s: Profile Manager :: End Load Profile 



DVDFab 9.1.1.5 (2013/12/11  09:46:20)



 0m 00.06s: Start preload dll...

 0m 00.09s: Load dll successful.

 0m 00.09s: Start load fabplay dll...

 0m 00.13s: Load fabplay dll successful.

 0m 00.14s: Transfer settings successful.

 0m 00.14s: info: fabcheck logpath= C:/Users/Admin/Documents/DVDFab9/Log/

 0m 00.17s: info: recommand= 0, Shrink support= 0, enable= 0, cuda_cap= 0 , cpu_count= 8

 0m 00.17s: GPUAccelerate: 16384

 0m 00.17s: GPUAccelerate setting: 0, 0

 0m 00.17s: CUDA cap: 0

 0m 00.17s: Support coreavc decode: 1

 0m 00.17s: Lighting shrink status: 0, 0

 0m 00.17s: Graphics info:  :  : 

 0m 00.17s: Load config successful.

 0m 00.17s: Windows os type is: 13.

 0m 00.19s: Parse string is: 20:2

 0m 00.19s: Parse string is: 21:17

 0m 00.19s: Parse string is: 22:17

 0m 00.19s: Parse string is: OV:9115

 0m 00.19s: Parse string is: BV:9116

 0m 00.19s: Option check status: Reduce one time.

 0m 00.19s: Option check status: Local

 0m 00.19s: HD Decrypter-1-0-215811

 0m 00.20s: DVD to DVD (Gold)-1-0-215811

 0m 00.20s: DVD to DVD-1-0-215811

 0m 00.20s: DVD to Mobile-1-0-215811

 0m 00.20s: Blu-ray to Blu-ray-1-0-20131213

 0m 00.20s: Blu-ray to Mobile-1-0-20131228

 0m 00.20s: File to Mobile-1-0-215811

 0m 00.20s: Blu-ray to DVD-1-0-215811

 0m 00.20s: File to DVD-1-0-215811

 0m 00.20s: File to Blu-ray-1-0-215811

 0m 00.20s: File Mover-1-0-215811

 0m 00.20s: Blu-ray to 3D-1-0-20131228

 0m 00.20s: 2D to 3D-1-0-215811

 0m 00.20s: Blu-ray Decrypt-1-0-200011

 0m 00.20s: DVD Decrypt-1-0-200011

 0m 00.20s: Start get sys number.

 0m 00.20s: connect 0 : start.

 0m 00.20s: Init GPU settings successful.

 0m 00.20s: CommmandLine: 

 0m 00.20s: Serial number is: 14-da-e9-4f-8a-09

 0m 00.20s: Reg URL link is: 

 0m 00.20s: Version is: 9115

 0m 00.20s: Product is: 2

 0m 00.20s: Connect type is: 1

 0m 00.57s: Begin init preview play engine.

 0m 00.57s: Init DirectShow engine successful.

 0m 00.72s: Burn engine: start init.

 0m 00.76s: Burn engine: type-0.

 0m 00.76s: Burn engine: 0- D:\ [TSSTcorp DVDWBD SH-B123L SB04 (Ide)].

 0m 00.76s: Burn engine: end init.

 0m 01.01s: Times of connecting error is: 0

 0m 01.01s: Parse string is: 20:2

 0m 01.01s: Parse string is: 21:17

 0m 01.01s: Parse string is: 22:17

 0m 01.01s: Parse string is: OV:9115

 0m 01.01s: Parse string is: BV:9116

 0m 01.01s: Option check status: NewWork

 0m 01.01s: HD Decrypter-1-0-215811

 0m 01.01s: DVD to DVD (Gold)-1-0-215811

 0m 01.01s: DVD to DVD-1-0-215811

 0m 01.01s: DVD to Mobile-1-0-215811

 0m 01.01s: Blu-ray to Blu-ray-1-0-20131213

 0m 01.01s: Blu-ray to Mobile-1-0-20131228

 0m 01.01s: File to Mobile-1-0-215811

 0m 01.01s: Blu-ray to DVD-1-0-215811

 0m 01.01s: File to DVD-1-0-215811

 0m 01.01s: File to Blu-ray-1-0-215811

 0m 01.01s: File Mover-1-0-215811

 0m 01.01s: Blu-ray to 3D-1-0-20131228

 0m 01.01s: 2D to 3D-1-0-215811

 0m 01.01s: Blu-ray Decrypt-1-0-200011

 0m 01.01s: DVD Decrypt-1-0-200011

 0m 01.04s: Init setting page successful.

 0m 01.16s: Profile Manager :: End Load Profile 

 0m 03.02s: connect 0 : 1:1-10:1-11:1-12:1-13:1-14:1-15:1-

 0m 05.35s: Init driveX with I/O mode: 0

 0m 05.35s: Init driveX with I/O mode: 0

 0m 05.35s: opening drive I

 0m 05.36s: opened i/o

 0m 05.36s: got media type 16

 0m 05.36s: got max lba 22809407

 0m 05.36s: got disc type 20

 0m 05.36s: type Blu-ray BDMV

 0m 05.36s: volume label JURASSIC_PARK_3D_G74

 0m 05.41s: opening drive D

 0m 05.41s: opened i/o

 0m 05.42s: Open blu-ray disc expired time: 215811

 0m 05.42s: internal path I:/BDMV/

 0m 05.43s: aacs 0 bd+ 0

 0m 05.43s: got bdmv

 0m 05.56s: movie name: jurassic park 3d||jurassic_park_3d_g74

 0m 07.01s: got bdmv

 0m 07.20s: got extended bdinfo

 0m 07.20s: opened blu-ray

 0m 38.42s: ========WorkAttr::SetSource=======

 0m 38.42s: Source Video Size Original : 1920 x 1036 

 0m 38.42s: Source Video Size Display : 1920 x 1036 

 0m 38.42s: Source Video FPS : 24000 / 1001 

 0m 38.42s: Source Video Bitrate : 1200 

 0m 38.42s: Source Audio Bitrate : 0 

 0m 38.42s: Source Audio Channels : 8 

 0m 38.42s: Source Audio Volume : 100 

 0m 38.42s: Work Profile : MP4 

 0m 56.16s: ========WorkAttr::SetSource=======

 0m 56.16s: Source Video Size Original : 1920 x 1036 

 0m 56.16s: Source Video Size Display : 1920 x 1036 

 0m 56.16s: Source Video FPS : 24000 / 1001 

 0m 56.16s: Source Video Bitrate : 1200 

 0m 56.16s: Source Audio Bitrate : 0 

 0m 56.16s: Source Audio Channels : 8 

 0m 56.16s: Source Audio Volume : 100 

 0m 56.16s: Work Profile : 3D M2TS 

 1m 31.89s: UILog:OnMsgToolbar_Start

 1m 31.89s: UILog:Msg Start : ready start

 1m 31.89s: UILog:Msg Start : start test run work

 1m 31.90s: UILog:right button to null, work falg = -1

 1m 31.90s: UILog:Msg Start : run work

 1m 31.90s: UILog:Run current Work.

 1m 31.93s: UILog:Begin work ripper.

 1m 31.93s: UILog:Begin work copy or converter.

 1m 31.93s: Start check Blu-ray Ripper (3D Plus) register status.

 1m 31.93s: End check Blu-ray Ripper (3D Plus) register status: Enable

 1m 31.93s: UILog:start running at thread.

 1m 31.94s: UILog:return flag at start running at thread ok.

 1m 31.95s: OPList at BD Ripper : (4113.2),(4355.1),(4611.16)

 1m 31.95s: Blu-ray ripper (3D Plus) check watermark flag: 1

 1m 31.95s: ------------------  convert work begin(1/1)  ------------------ 

 1m 31.95s: info: create config(bluray2video)

 1m 31.96s: info: use profile(3D M2TS)

 1m 31.96s: info: bluray playlist(803),angle(0),chapter(1->21),BDAV(no)

 1m 31.96s: info: 3D working_mode(bluray_3D), 3D format(sbs_lef_right) 

 1m 32.02s: info: stream input@ Video(4113)[codec(h264) size(1920*1080) fps(24000/1001) interlace(0) opcode(compress)]

 1m 32.02s: info: perset file config OK ! 

 1m 32.02s: info: set output video frame_rate(24000/1001)

 1m 32.02s: info: stream output Video(4113)[codec(h264) size(1920*1080) fps(24000/1001) interlace(0)]

 1m 32.02s: info: stream input@ Audio(4355)[codec(dca) channels(8) sample(48000) bitrate(2046000) bitdepth(24) opcode(copy)]

 1m 32.02s: info: stream output Audio(4355)[codec(dca) channels(8) sample(48000) bitrate(2046000) bitdepth(24)]

 1m 32.02s: info: stream input@ SubPicture(4611)[codec(pgssub) language(German) opcode(extract)]

 1m 32.02s: info: stream output SubPicture(4611)[codec(xsub) language(German)]

 1m 32.03s: info: SubMode(Extract) -- Display Only forced Subtitle(false) 

 1m 32.03s: UILog:MsgWork:WorkStatus_Start

 1m 32.03s: error: Work 1 failed, Error = external_process create_process_fail 193

 1m 32.03s: ------------------  convert work failed  ------------------

 1m 33.04s: UILog:MsgWork:current work finish : 2

 1m 33.04s: UILog:Run Work to end.

Log for 8.2.2.9:





DVDFab 8.2.2.9 (2013/12/11  10:25:52)



 0m 00.26s: Start preload dll...

 0m 00.29s: Load dll successful.

 0m 00.29s: Start load fabplay dll...

 0m 00.33s: Load fabplay dll successful.

 0m 00.33s: Windows os type is: 13.

 0m 00.33s: Transfer settings successful.

 0m 00.52s: GPUAccelerate: 28735

 0m 00.52s: CUDA cap: 1

 0m 00.52s: Support coreavc decode: 1

 0m 00.52s: Graphics info: NVIDIA GeForce GTX 570 : 6.0 : 2.0

 0m 00.52s: Qt Translator file load success 





DVDFab 8.2.2.9 (2013/12/11  10:25:56)



 0m 00.23s: Start preload dll...

 0m 00.26s: Load dll successful.

 0m 00.26s: Start load fabplay dll...

 0m 00.31s: Load fabplay dll successful.

 0m 00.31s: Windows os type is: 13.

 0m 00.31s: Transfer settings successful.

 0m 00.43s: GPUAccelerate: 28735

 0m 00.43s: CUDA cap: 1

 0m 00.43s: Support coreavc decode: 1

 0m 00.43s: Graphics info: NVIDIA GeForce GTX 570 : 6.0 : 2.0

 0m 00.43s: Qt Translator file load success 

 0m 00.45s: Load config successful.

 0m 00.51s: Init profile data driver sucessful.

 0m 01.78s: Init GPU settings sucessful.

 0m 01.78s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 bd23d 1 bd2dvd 1 file2dvd 1 file2bluray 1 file2mobile 1 filemover 1

 0m 01.79s: dvd2dvd:dvd2mobile:blu-ray2blu-ray:blu-ray2mobile:blu-ray23d:blu-ray2dvd:file2mobile:file2dvd:file2bluray:

 0m 01.92s: Config ExBar successful.

 0m 01.92s: dvd2dvd have 8 elements.

 0m 02.00s: dvd2mobile have 31 elements.

 0m 02.48s: blu-ray2blu-ray have 4 elements.

 0m 02.50s: blu-ray2mobile have 20 elements.

 0m 02.81s: blu-ray23d have 7 elements.

 0m 02.90s: blu-ray2dvd have 1 elements.

 0m 02.91s: file2mobile have 30 elements.

 0m 03.38s: file2dvd have 1 elements.

 0m 03.40s: file2bluray have 1 elements.

 0m 03.61s: Config work ui controls successful.

 0m 10.69s: Init burn engine successful.

 0m 10.70s: StartNotify successful.

 0m 10.71s: opening drive I

 0m 10.71s: opened i/o

 0m 10.71s: got media type 16

 0m 10.71s: got max lba 22809407

 0m 10.71s: got disc type 20

 0m 10.71s: type Blu-ray BDMV

 0m 10.71s: volume label JURASSIC_PARK_3D_G74

 0m 11.62s: internal path I:/BDMV/

 0m 11.62s: aacs 0 bd+ 0

 0m 11.63s: got bdmv

 0m 11.63s: movie name: Jurassic Park 3D||JURASSIC_PARK_3D_G74

 0m 11.63s: AudSubHints: 'ab '

 0m 11.63s: Region: 'ab '

 0m 13.82s: got bdmv

 0m 13.88s: got extended bdinfo

 0m 13.88s: opened blu-ray

 1m 03.57s: Qt Translator file load success 

 2m 07.01s: WorkAttr::Init Start 

 2m 07.03s: WorkAttr::Init OK: m2ts.audiocopy.normal

 5m 11.73s: WorkAttr::Init Start 

 5m 11.74s: WorkAttr::Init OK: m2ts.audiocopy.high_quality

 7m 05.32s: 





------  begin mobile work(1/1)  ------





 7m 05.32s: info: create config(5)

 7m 05.32s: info: convert profile(m2ts.audiocopy.high_quality)

 7m 05.32s: info: bluray playlist(803),angle(0),chapter(1->21),3D(1)

 7m 05.32s: info: streams((4113.2)(4353.4))

 7m 05.33s: info: set output video frame_rate(24000/1001)

 7m 05.34s: CUDA GPU acceleration for video encoding enabled

 7m 05.34s: info: h264_encode: encode param profile(2) level(41) bitrate(30327)

 7m 05.42s: info: processing source(00023.ssif)

 7m 20.50s: filter:503.14

 7m 20.50s: fifo:1394-503.28-0-1,block:2

 7m 20.50s: filter:503.28

 7m 20.50s: filter:503.19

 7m 20.50s: fifo:1394-503.21-0-6,block:19

 7m 20.50s: filter:503.21

 7m 20.50s: fifo:1394-503.14-0-1,block:0

 7m 20.50s: filter:506.03

 7m 20.50s: fifo:1394-503.19-0-6,block:209

 7m 20.50s: fifo:1394-503.28-1-2,block:957

 7m 20.62s: ------ cancel all mobile work -------

Dora

Hi ,cptthumb

I see the log you send, it's dvdfab_internal.log.
There is a log named fabcheck_internal.log. Post it to me.

Please post your logs the default location is:
For DVDFab8_Win7 & Win8 C:\Users\User Name\My Documents\DVDFab\Log
For DVDFab9_Win7 & Win8 C:\Users\User Name\My Documents\DVDFab9\Log
For Mac: /User/User name/Documents/DVDFab/Log
Please use attachment button and attach your most recent, fabcheck_internal.log and post right here.

cptthumb

There is no such file called fabcheck_internal.log anywhere on my system.
I checked the default log directory, as well as searched the file with windows search function..

I suppose that is one indicator why it doesn't detect my graphics card. I've installed the trial version on a friends computer and his card is detected and has the logfile.

glenns

Take Fab off the computer clean the registry with the free version of cc cleaner then do it again so no files show in the registry cleaner.Re download Fab version 9 from front page then see the results.Get cc cleaner from the web make sure you get free version.

GregiBoy

Are you running Windoze XP?

cptthumb

[QUOTE=glenns;154040]Take Fab off the computer clean the registry with the free version of cc cleaner then do it again so no files show in the registry cleaner.Re download Fab version 9 from front page then see the results.Get cc cleaner from the web make sure you get free version.[/QUOTE]
Here's what I did:
Uninstalled DVDFab; used CCleaner to clean the registry (had to do it 4 times); rebooted; searched for any remaining DVDFab directories with Windows Search and deleted them; used regedit to manually search for any remaining DVDFab entries and deleted them; rebooted; downloaded and installed DVDFab 9 from the frontpage; rebooted (because the DVDFab installer asked me to).
dvdfab_internal.log has been placed into the log directory immediately.
I launched DVDFab and checked the settings. Still no CUDA available.
There is still no fabcheck_internal.log in the log directory.

Any idea?
[QUOTE=GregiBoy;154045]Are you running Windoze XP?[/QUOTE]
No, here's what I have:
Windows 7 Enterprise 64-bit SP1, i7-3770k, 16GB RAM, NVIDIA GeForce GTX 570

90312

This is odd but I ran into not being able to see my adapter until the drivers were loaded in another program.

What display adapter is shown in "Device Manager"?

cptthumb

It says NVIDIA GeForce GTX 570

martythebrit

If you have an i7-3770K use Quick Sync, it's faster than your video card.

You'll need to install VIRTU to make this happen.

martythebrit

No I have my coffee I can think straight! :)

First thing is you need to go into your bios and make sure that the Intel HD graphics are always enabled.

Then, you need to download and install the latest Intel HD video driver from here;
https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&ProductLine=Desktop+graphics+drivers&ProductProduct=4th+Generation+Intel%c2%ae+Core%e2%84%a2+Processors+with+Intel%c2%ae+Iris%e2%84%a2+Pro+Graphics+5200&ProdId=3723&LineId=1100&FamilyId=39

After that you need to install VIRTU from your motherboard drivers CD. Once you have VIRTU installed you can update to the latest version from here;

After this Intel Quick Sync should be an option in DVDFab and your video compressing is going to fly by!

cptthumb

Hi martythebrit,

thanks for your input, but no matter what I do, I cannot install the VIRTU software because I'm getting the error message:
"No Intel(R) HD Sandy Bridge Graphics Family Device or Driver was found
Setup will now exit"

Also, I still want DVDFab to detect my graphics card, so I can use CUDA.

90312

CUDA on the GTX 570 will never be as fast as Intel Quick Sync. If you can plug your monitor onto the motherboard it will pick up the HD 4000 GPU.

cptthumb

When I connect my monitor to the motherboard I only get an empty desktop screen. I don't see any desktop icons or anything like that. Just a screen with the Windows logo. Can't do anything on that screen. Really strange.

90312

You may need to go into setup (BIOS) and select integrated graphics.

cptthumb

Works now, but I still cannot install the VIRTU software because of the error:
"No Intel(R) HD Sandy Bridge Graphics Family Device or Driver was found
Setup will now exit"

EDIT:
Just tried to install a newer version of the VIRTU software but the error remains - pretty much - the same:
"No Intel(R) HD SandyBridge Graphics Family Device was found.
Check your BIOS and verify that your integrated graphics is enabled.
Virtu setup will now exit."

martythebrit

Did you follow my directions and install the Intel HD video driver?

cptthumb

Yes, I did. I also have the Intel HD Graphics icon in the taskbar now.

martythebrit

Which chipset do you have on your motherboard?