Multiple discs with read errors

JT5298

I have recently had problems with read errors on 3 different discs. Top Gun: Maverick, Puss in Boots: The Last Wish, The Fabelmans. Top Gun actually copied when I ignored the errors. The other 2 discs did not. Both movies are produced by Universal and when I play them on my stand alone player they have the same menu structure. The discs are brand new with no visible scratches. My burner is LG WH16NS40 which I have never had issues with. I did also rename the fabprocess.exe file.
My guess is these 2 movies are not updated yet and that is why they will not copy? I'm not sure what else to do. I have been using DVDFab for many, many years and never had these problems.

JT5298

Could it be a firmware issue with my burner? I noticed there is a new firmware for my burner dated 1/12/22. Although updating the firmware will make the drive no longer able to read UHD discs. Version 1.03 is what I have. Going to 1.05 will make it UHD unfriendly correct?

JT5298

No one has a solution?

JT5298

Tried to copy old movie ParaNorman, same result, read errors. Something is very wrong with this program.

Mona

I have recently had problems with read errors on 3 different discs. Top Gun: Maverick, Puss in Boots: The Last Wish, The Fabelmans. Top Gun actually copied when I ignored the errors. The other 2 discs did not. Both movies are produced by Universal and when I play them on my stand alone player they have the same menu structure. The discs are brand new with no visible scratches. My burner is LG WH16NS40 which I have never had issues with. I did also rename the fabprocess.exe file.
My guess is these 2 movies are not updated yet and that is why they will not copy? I'm not sure what else to do. I have been using DVDFab for many, many years and never had these problems.
JT5298

Please provide the dvdfab_internal log file first.

JT5298

Can't upload the file it is too big, only 1.2 mb! That is really small, not sure how to make it smaller.

JT5298

I uninstalled dvdfab 12 and reinstalled it. Then changed the name of Fabprocess.exe. Still get the same read errors. The 2 discs or actually 3 discs are The Fabelmans, Puss in Boots: The Last Wish, and ParaNorman. Every disc I put in gives me errors. It seems something is corrupt. I was able to back up both movies using another 30 day trial software. The problem is not the discs, or my burner, it lies within this program. I tried to upload the log file but it's too large.

I would like to keep this product and possibly upgrade to the UHD copy, but if these problems can't be fixed, then it will be pointless to upgrade. I want to provide as much information as possible, but if I can't upload the logs it makes it difficult.

Please help me, help you.

Thanks

JT5298

Okay, here is the log file for Puss in Boots.
Please help.

JT5298

Here is the log file for The Fabelmans.

october262

I uninstalled dvdfab 12 and reinstalled it. Then changed the name of Fabprocess.exe. Still get the same read errors. The 2 discs or actually 3 discs are The Fabelmans, Puss in Boots: The Last Wish, and ParaNorman. Every disc I put in gives me errors. It seems something is corrupt. I was able to back up both movies using another 30 day trial software. The problem is not the discs, or my burner, it lies within this program. I tried to upload the log file but it's too large.

I would like to keep this product and possibly upgrade to the UHD copy, but if these problems can't be fixed, then it will be pointless to upgrade. I want to provide as much information as possible, but if I can't upload the logs it makes it difficult.

Please help me, help you.

Thanks
JT5298

go to the member center and download an older version of dvdfab and see if
you still have issues copying your discs.

JT5298

go to the member center and download an older version of dvdfab and see if
you still have issues copying your discs.
october262

How old, I tried version 11 and had the same issue.

october262

How old, I tried version 11 and had the same issue.
JT5298

try uninstalling your computers dvd drives, restart your computer and let windows re install the drives
and see if you still get the read errors. might also check your security software that could also prevent
dvdfab from accessing the servers.

JT5298

Uninstalled the drive restarted computer, same result, read errors. Not really sure how to check if my security is preventing dvdfab from accessing the servers. It says it is accessing the cloud server and then moves on to reading the disc, but then gets read errors. This is very frustrating.

JT5298

I went into my security settings and dvdfab is enabled through firewall.

october262

I went into my security settings and dvdfab is enabled through firewall.
JT5298

did all recent version of dvdfab started giving the read errors ??
strange that v11 didn't work.

JT5298

did all recent version of dvdfab started giving the read errors ??
strange that v11 didn't work.
october262

The bottom line is the newest version of dvdfab 12 should not give read errors with a movie that is 10 years old. I wish this could get figured out. Have you tried to back up any of the discs I have listed?

JT5298

Something strange I think I should mention. While I am typing new replies in this forum I keep getting this pop-up saying. "ERROR invalid server response please try again." It happens over and over again. Then when I want to post it wants me to log in again.

october262

The bottom line is the newest version of dvdfab 12 should not give read errors with a movie that is 10 years old. I wish this could get figured out. Have you tried to back up any of the discs I have listed?
JT5298

i have ParaNorman but it's only dvd and not bluray
do you have another dvd drive or computer you could try ??
perhaps you dvd drive is starting to fail.

JT5298

i have ParaNorman but it's only dvd and not bluray
do you have another dvd drive or computer you could try ??
perhaps you dvd drive is starting to fail.
october262

It's not the drive. I was able to back up both The Fabelmans and Puss in Boots using another program. However, the other program only produces MKV files. Not able to burn to disc without re-encoding. There is something wrong with dvdfab 12 not being able to read the disc without errors. I can rip it but it doesn't play on my computer or on a standalone blu-ray player. The movie freezes and is pixelated.

JT5298

I've been reading past posts on this issue. It seems others are having this problem also, and there has not been any fix. Is it possible this is a problem that can't be fixed and there is no longer any support. Are UHD discs the main focus now, and blu-ray is on the "back burner" These forums seem to not have a lot of activity anymore. Maybe because physical media is not that important to most people anymore? Most people are streaming everything now. I prefer the quality of physical media over streaming. This is why this is so frustrating to me. Maybe I am the only one with this issue and everything is working fine for most others.
Either way I would really like to talk to a "Team" member on this issue to try and get it sorted out. No offense october262, I really appreciate the responses and suggestions. Thank you.