Failed to Burn DVD - ARGHHH!

[maineman]

Your motherboard has 6 internal SATA II connectors. You have plenty of SATA II connectors for more devices.
Purchase a burner with a SATA interface and you should be good to go.

Ok, here are some specs on my system. Let me know what you think. - Tad

PC Wizard 2010 Version 1.93
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Owner: Microsoft
Organisation: Microsoft
User: Michael Roberts
Operating System: Windows 7 Home Premium Home Edition 6.01.7600 
Report Date: Wednesday 10 February 2010 at 16:45

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<<< System Summary >>>
  > Mainboard : Gateway RS780
  > Chipset : AMD 780G
  > Processor : AMD Phenom II X4 805 @ 2500 MHz
  > Physical Memory : 8192 MB (4 x 2048 DDR2-SDRAM )
  > Video Card : ATI Radeon HD 4670
  > Hard Disk : WDC (1000 GB)
  [COLOR="Red"]> DVD-Rom Drive : ELBY CLONEDRIVE SCSI CdRom Device[/COLOR]
  > DVD-Rom Drive : HL-DT-ST DVDRAM GH41N ATA Device
  > Monitor Type : Gateway FPD2275W - 22 inches
  > Network Card : MV88SE614x PCIe to SATA2 controller Yukon 88E8071 PCIe Gigabit Ethernet Controller
  > Operating System : Windows 7 Home Premium Home Edition 6.01.7600  (x64)
  > DirectX : Version 11.00
  > Windows Performance Index : 5.9

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***** End of report *****

DVD-Rom Drive : ELBY CLONEDRIVE SCSI CdRom Device

Did you know you have SlySoft virtual clone drive installed?...it's a disc image emulator.
If you're not using this for a program, dump it.

[Tad_R]

Ok, here are some specs on my system. Let me know what you think. - Tad

PC Wizard 2010 Version 1.93
------------------------------------------------------------------------------------------

Owner: Microsoft
Organisation: Microsoft
User: Michael Roberts
Operating System: Windows 7 Home Premium Home Edition 6.01.7600 
Report Date: Wednesday 10 February 2010 at 16:45

------------------------------------------------------------------------------------------


<<< System Summary >>>
  > Mainboard : Gateway RS780
  > Chipset : AMD 780G
  > Processor : AMD Phenom II X4 805 @ 2500 MHz
  > Physical Memory : 8192 MB (4 x 2048 DDR2-SDRAM )
  > Video Card : ATI Radeon HD 4670
  > Hard Disk : WDC (1000 GB)
  > DVD-Rom Drive : ELBY CLONEDRIVE SCSI CdRom Device
  > DVD-Rom Drive : HL-DT-ST DVDRAM GH41N ATA Device
  > Monitor Type : Gateway FPD2275W - 22 inches
  > Network Card : MV88SE614x PCIe to SATA2 controller Yukon 88E8071 PCIe Gigabit Ethernet Controller
  > Operating System : Windows 7 Home Premium Home Edition 6.01.7600  (x64)
  > DirectX : Version 11.00
  > Windows Performance Index : 5.9

------------------------------------------------------------------------------------------
***** End of report *****

[maineman]

Hey Tad,

You sure rolled up your sleeves on this one.
Time to toss in the towel on that Hitachi drive for sure.
I've never owned an LG burner, but LG is certainly a reputable manufacturer...a lot of folks own 'em and love 'em.

A word of advice...it's best to do a little research on a specific burner, make and model.
There are some really decent makes out there, like Sony-Optiarc, LiteOn, Samsung, Plextor, LG, etc.
But any make can and does have its problems with specific drives.

You must have a SATA II interface on your "late model" pc
If you post some specs or your model #, we can take a look.
Here are 3 very useful and free utilities:

Belarc Advisor
and
...which not only will give you system info, it will let you benchmark your system as well.

In any case, I picked up a couple of Sony-Optiarc 7240s drives last Fall...great all around burners and one of the best dual layer burners out there.
With modified firmware from Liggy and Dee, you can bitset +R and +R DL media and have RPC1 firmware (region free).

Newegg has them on sale for $25 sometimes, but right now they're still only $27.99 and $1.99 shipping...not a bad deal

[Tad_R]

Malwarebytes' Anti-Malware 1.44
Database version: 3716
Windows 6.1.7600
Internet Explorer 8.0.7600.16385

2/9/2010 3:43:02 PM
mbam-log-2010-02-09 (15-42-55).txt

Scan type: Full Scan (C:\|)
Objects scanned: 238885
Time elapsed: 35 minute(s), 28 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoActiveDesktopChanges (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> No action taken.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

I have removed NTIDrvr and UBhelper from the registry and ran malwarebytes and copied the log above. I even followed some of the other Microsoft recommendations and no change. Even if I get a disc to burn completely, they won't play. We get weird error messages from the DVD player, like "disc is dirty," or "cannot load disc." Consider this my concession speech.

I am heading to Best Buy to get a new burner. Some of you guys said LG was good, and I know they carry them at Best Buy. Are there any specs I should look for, capacities, speed, etc?

Also, I just want you guys to know that I am extremely grateful for the time you put in to helping me. I have never seen such a dedicated group, and I am more grateful than you can imagine. In the end, you got to the root of the problem - you showed that my drive stinks! Thanks again.

Tad

[DarthCopier]

Hi Tad,

Well, to be honest, I'm not a fan of your burner and I think it may have gone belly up, but hard to know for sure. Nothing personal here of course, but both DC and I found issues with this burner when we looked.

Still, I think you shoud get rid of both NTIDrvr and UBhelper as both can cause problems from what I could determine.
You can always reinstall them if they're essential for a program, but I've never heard of 'em.

Sorry, I thought I read that you were using Vista.
The win7 entry is actually listed before Vista
Click on the microsoft link I posted previously follow the instructions on the MS site.

You can also run the registry patch that I linked and this may work just as well...you'll have to try to see for sure. A word of caution though...I've never run the patch in win7 myself, but win7 has virtually the same architecture as Vista...or so I'm told by ppl. much more knowledgable than me.
Still, I hate to recommend something to someone that I haven't tried.
So I guess it's try at your own risk.

Just did some digging of my own... not only is NTIDrvr a potential problem, but UBHelper is a piece of malware... OP would be well advised to run Malwarebytes on his system to get rid of that and anything else he has...

DC

[maineman]

Hi Tad,

Well, to be honest, I'm not a fan of your burner and I think it may have gone belly up, but hard to know for sure. Nothing personal here of course, but both DC and I found issues with this burner when we looked.

Still, I think you shoud get rid of both NTIDrvr and UBhelper as both can cause problems from what I could determine.
You can always reinstall them if they're essential for a program, but I've never heard of 'em.

Sorry, I thought I read that you were using Vista.
The win7 entry is actually listed before Vista
Click on the microsoft link I posted previously follow the instructions on the MS site.

You can also run the registry patch that I linked and this may work just as well...you'll have to try to see for sure. A word of caution though...I've never run the patch in win7 myself, but win7 has virtually the same architecture as Vista...or so I'm told by ppl. much more knowledgable than me.
Still, I hate to recommend something to someone that I haven't tried.
So I guess it's try at your own risk.

[Tad_R]

I was just looking over your thread and I have another idea if you're up for more.
I'm pretty sure it's down to a bad drive or corrupted registry files.
Let's have a look at your upper and lower filters.

Open Img > click on Tools > on the dropdown, click on Filter Driver Load Order...

Post what you see.

Maineman:

I am up for more if you think there is a reasonable possibility that the drive is good. However, most of you guys seem to think it's garbage (defective and bad quality to begin with), so I don't know. I have attached a screen shot of the Filter Driver Load Order.

I haven't made any of the adjustments you recommended yet as I wanted to see what you thought of the Filter info. Also, you mentioned Vista and I have Windows 7. Will these steps work with Windows 7?

Tad

[maineman]

Maineman could this have something to do with his problem? I have posted this in another post

I have seen this before while searching error code 400 and The path should consist of English letters Only to Temporary directory and Output directory!

. I know I found those characters in his volume label and they are not English could this be confusing Fab?

My guess is that the gibberish is the result of an error rather than the cause, but who knows?
The extent of my "code" work was configuring HIMEM.SYS in windoz 3.1 so I could play the original Wing Commander game...

[CBR929]

Maineman could this have something to do with his problem? I have posted this in another post

I have seen this before while searching error code 400 and The path should consist of English letters Only to Temporary directory and Output directory!

. I know I found those characters in his volume label and they are not English could this be confusing Fab?

[maineman]

I think it might be an Lg drive. Maineman could you or anybody look at my post 31 and tell me what these are in his log files?

Howdy CB, looks like it's an Hitachi, but like you before I looked around, I thought LG too.

I'm no programmer and even attempting to read code is absolutely foreign to me...but those entries are essentially gibberish.

[DarthCopier]

Hey DC....
I was back and forth to the kitchen and it took me forever to post.
It seems we've seen the same stuff on this Hitachi POS...

You are absolutely right, Mr. Maineman.

DC

[CBR929]

I think it might be an Lg drive. Maineman could you or anybody look at my post 31 and tell me what these are in his log files?

[maineman]

You read my mind at this point... have done a little research on your installed burner, and it seems to be fraught with problems...

DC

Hey DC....
I was back and forth to the kitchen and it took me forever to post.
It seems we've seen the same stuff on this Hitachi POS...

[maineman]

I was just looking over your thread and I have another idea if you're up for more.
I'm pretty sure it's down to a bad drive or corrupted registry files.
Let's have a look at your upper and lower filters.

Open Img > click on Tools > on the dropdown, click on Filter Driver Load Order...

Post what you see.

Microsoft recommends the following for troubleshooting.
You have to manually edit the registry which you may or may not be comfortable with...
Just scroll down for Vista:

http://support.microsoft.com/kb/314060/

Personally, I've always been a fan of this registry patch.
cdgone.zip

Just run it. No muss, no fuss.
It was created prior to public release of VIsta so download sites state it is for XP only.
However, I know users who have run this in Vista with good results.

If you prefer, here is a reputable site:

http://www.aumha.org/regfiles.php

You'll have to scroll down to
Restore Missing cd drive.

Good luck!

[DarthCopier]

Okay, I got some Verbatim SL DVD +Rs at Best Buy and tried again. I even took off the verification option. I also tried to copy one of my kids Veggie Tales, just to make sure it wasn't some issue with the other disc I was copying. Still no luck. I have attached logs and a picture of an I/O error I received from IMGBurn. As far as setting the booktype, I couldn't figure out what to do. IMGBurn seemed to recognize that I was using DVD +Rs, but when I went into the booktype setting screen, I didn't see an option to change to DVD-ROM without selecting a manufacturer. It wanted me to select by brand name of the drive, which I could not find (even after going into the device manager). Is it normal to not see a manufacturer name on a device?

I am ready to get a shovel and go bury this burner. Incidentally, I probably should have warned you all that I am the most unlucky person on the planet. If there is a high degree of statistical improbability that something negative will happen with something I purchase, then I will be in the affected group. You should have run for the hills when you saw me coming - LOL!

Anyway, if you guys are out of ideas, then I think I'm going back to Best Buy and buy a good quality drive. Any recommendations on brand and specs?

Tad

You read my mind at this point... have done a little research on your installed burner, and it seems to be fraught with problems...

LG, Sony are good DVD burners...but you'll need to decide whether you want to tackle BD as well as DVD before you make a purchase (I noticed from one of the logs you have a BD ROM on your system...)

Re setting Booktype...Imgburn > settings > Write > 4th checkable option - checked by default - just make sure it still is...

DC