terry5
hi terry5,
i always use xbox, mp4-i never adjust the bitrate or anything, i just let the defaults work.
when i first bought this software, it all worked. just the latest versions, people have been discussing matching bitrates to make the software work. i bought this software so it can do all the leg work, now it's one big hassle!
i tried looking up how to attach the log to the post, but can't find it. if someone would enlighten me on how to do it, i'll definitely post the log.
thank you all for your help. as i said in the original post, a request to technical support resulted in "reload your dvdfab software, reload nvidia drivers, good luck" emails back.