Issue with movies being truncated

[Karloff]

I have had the same problem. I didn't see this thread. Here is my post



In short when I read avi as specified in that thread with VNC I get an AVI is broken message and asks me if I want to fix it. I say yes and it works and I can watch it. But it does not save the fix.

This problem just crept into the software since the 8.1.0.7 version. I have had other problems with that version but not the broken index.

My fix is I rip everything in the last version 7 I have. I never get rid of it.

Everything is working fine there.

[DVDFab-Nigel]

Well with the trial expired I suppose I'll have to look at something else as I can't test any type of resolution.

Nigel

[90312]

Short of formatting your hard drive and reinstalling Windows I know of no way.

[DVDFab-Nigel]

That resolution that you gave to the other person may have worked for me also as I did not try to change anything from default.

Unfortunately I can't try it because my trial has expired.

Is there any way to get a license extension?

Nigel

[90312]

You bet! I think that will clear up the problem for you.

[bgeary01]

It works!

Thank you for the tip. I successfully ripped one of the movies on my list and will work my way through the rest of them.

I'm a novice at this and don't understand the import of many of the options.

Thanks again.

[90312]

Apple TV shares an issue common to all mp4 profiles that use AAC audio. The default audio bit rate is set at 448 kbps which prevents the encode from completion. From the edit screen click the audio channel (lower left) select stereo it will change back to Dolby ProLogic II then select 160 kbps and give that a try.
See this post, different mp4 profile but uses AAC audio so it applies:

[bgeary01]

Continued Proble with Truncated Files

I've tried a number of things. Interestingly, your DVDCopy program created a flawless DVD. Then when I tried the DVD Ripper program, the progress stalled at the SAME PERCENTAGE OF COMPLETION as the original DVD. And, as always, the Task Time Left eventually zeroed out at 00:00:00.

Here's a list of the DVDs that have stalled. Each one was tried multiple times on different computers: A Dell PC running Windows 7, and an HP running Windows XP. In each case, the DVDs stall at the IDENTICAL percentage of completion.

Ray - stalls @ 27.55%
Steel Magnolias - stalls @ 86.34%
He's Just Not That Into You - @ 37.57%
Vacation (National Lampoon) - @ 18.44%
Spanglish - @ 29.26%
P.S. I Love You - @ 9.09%
27 Dresses - @ 52.57%
Anchorman - @ 31.55%
Bambi - @ 24.24%
Pinocchio - @ 12.32%

Here's a list of others. I wasn't recording the percentage of completion at this point:

The Fighter
Thirteen Days
The Blind Side
No Reservations
Meet the Parents - Little Fockers
The Passion of the Christ

If you can fix this problem, I am very interested in purchasing a license for this product.

[bgeary01]

I've cleaned and de-scratched the DVDs until they're perfect. No blemishes can be detected. They each consistently stop at a unique percentage of completion. So - a DVD that stops at 18.44% will do so even after I run it through a scratch removal process.

I'm sorry - I didn't upload the internal log file. Here's the current version of both.

dvdfab_internal.zip

dvdfab_burn_vso.zip

[DVDFab-Nigel]

Hiya,

Thanks for that. I wasn't aware of the logging and have uploaded the two files that seem to have the most information in them.

There was also a dvdfab_process.log file, but it was only 2 lines long.

Hopefully it points to a resolution.

Nigel

[bgeary01]

Here's another set of log files. The software seems to fail just about every time now

I've cleaned and de-scratched the DVDs until they're perfect. No blemishes can be detected. They each consistently stop at a unique percentage of completion. So - a DVD that stops at 18.44% will do so even after I run it through a scratch removal process.

[bgeary01]

Log Files

Here are my files. In the past 24 hours there were a half-dozen failed processes in which the time remaining went to 00:00:00, but the percentage completed was much less than 100%

[CBR929]

Also - you note that we should supply the log file. Where can that be found? I looked in the DVDFab 8 Qt directory and don't see an obvious file.

Hi bgeary01
Please post your logs the default location is:
For Win7 C:\Users\User Name\My Documents\DVDFab\Log
or Vista C:\Users\User Name\Documents\DVDFab\Log
or for XP C:\Documents and Settings\User Name\My Documents\DVDFab\Log
Please use attachment button and attach your most recent, Internal and Burn log(s) and post right here.
CBR929

[bgeary01]

DVD Ripper

Hi. I am also experiencing difficulty with ripping some DVDs. Ironically, I am also using the trial install, which will be expiring in a couple of days too. If I can get a more consistent outcome with the software, I have no problem purchasing it. BTW - I purchased the DVD Copy software a couple of years ago and have been very satisfied with it.

I happen to be ripping my DVDs to the Apple TV format. It seems I have to take greater care in removing smudges, scratches, etc. from the DVDs than when I've copied movies with the DVD Copy software. In fact, some DVDs that copied fine using DVD Copy now give me problems with DVD Ripper. That isn't a big problem, just an observation. BTW - I'm using the newest version of your software: 8.1.1.2.

In some cases, I cannot detect any blemish on the surface of the DVD, and the movie copies fine without giving me a read error. But then the copying stops prior to completion. For example, I have a current DVD in the drive and the process is stalled at 86.34%. The Task Time Left shows 00:00:00. I've tried clicking the Pause and Resume button, but it does not complete the process. If I abort the process, the resulting movie is playable, but it truncates where you might expect given the completion percentage. I've had other movies stall at different completion percentages. I've rebooted and tried shutting down all other processes, etc.

I assume there must be a bad spot on the disk, but can't see anything obvious. Is there a way you could provide a graphic that indicates where the trouble spot/band might be - based upon the percentage completion? That might help your users focus on the likely area to be addressed.

Also - you note that we should supply the log file. Where can that be found? I looked in the DVDFab 8 Qt directory and don't see an obvious file.

[signals]

Please post the DVDFab internal log from one of these truncated conversions. You give up too easily.