DVDFab Forum - "Please clean or exchange the Blu-ray disc and try again"

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"Please clean or exchange the Blu-ray disc and try again"

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  • BD Ripper (3D Plus) "Please clean or exchange the Blu-ray disc and try again"

    After updating to the newest Mac version yesterday, I was able to rip a disc without issue. When it finished, I moved on to another disc...and received the following error message: "DVDFab encountered a read problem. Please clean or exchange the Blu-ray disc and try again."

    I then decided to put the disc in that I had just ripped, and received the same error message...so, it doesn't seem to be the second disc I tried to rip. I've put five different discs in...two of which I just ripped within the last two days, and none of the discs are now being read.

    Is this a software issue...or could this be an issue with my Samsung Blu-ray drive?

  • #2
    Please attach the recent DVDFab internal log sessions from these problem conversions.
    Supplying DVDFab Logs in the Forum ...........................User Manual PDF for DVDFab v11................................ Guide: Using Images in Posts
    Supplying DMS Logs to Developers.............

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    • #3
      Originally posted by signals View Post
      Please attach the recent DVDFab internal log sessions from these problem conversions.
      I just had this happen. A bunch of disks errorred out with a can't read error. I then closed DVDFab and cleared the log so I would have something clean to upload and it read all the discs fine on the 2nd try.

      If it helps, each time Fab came up with the can't read error I saw an entry of "ff error: 4" pop up in the log.

      Hope this helps.

      Comment


      • #4
        If you want this fixed ATTACH THE LOG, how many times must we say this!
        Supplying DVDFab Logs in the Forum ...........................User Manual PDF for DVDFab v11................................ Guide: Using Images in Posts
        Supplying DMS Logs to Developers.............

        Comment


        • #5
          This may have been triggered by a server problem that has been corrected, please try again with any problem titles and report the results.
          Supplying DVDFab Logs in the Forum ...........................User Manual PDF for DVDFab v11................................ Guide: Using Images in Posts
          Supplying DMS Logs to Developers.............

          Comment

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