Process is simply stopping

bgcrew

Trying to rip my dvds and the process just keep stopping. I have uploaded the logs.
Need support for both Bluray and DVD

Mona

Please post the log file named dvdfab_internal.log too.

bgcrew

I am unable to upload. Please advise.

Mona

I am unable to upload. Please advise.
bgcrew

What message did you receive when the file failed to upload? Too large? If so, you can delete the log file, redo the process using DVDFab, it will then generate a new dvdfab_internal.log file, which should be able to upload here.

bgcrew

no description, just "Error uploading".

Mona

no description, just "Error uploading".
bgcrew

Normally the failure was due to oversize. In this case, please open the dvdfab_internal.log file with notepad, scroll down it, cut and leave the last few attempts of the log file and then attach it here again.

Every log entry should start with something like DVDFab 11.0.0.3 (2018/11/18 11:33:44) (X64).

If still have the same "Error uploading", try to send it to us via PM, attach a screenshot of what you get.

bgcrew

when sending as a PM
Error while saving content: SyntaxError: Unexpected token R in JSON at position 5

bgcrew

see attached

bgcrew

just happened again.

Mona

Okay, we will see if we can reproduce it.

Meanwhile, please go to Common Settings>General>A/V Codec, tick the "Disable all GPU codecs for decoding and encoding" box to convert again and see if it will make a difference.
I also notice that you were trying to convert DVD to mp4.4k, please try other regular mp4 profile and see the result.

bgcrew

never had a problem with the 4k before. I changed the settings as requested.

bgcrew

it seems as though the change in gpu codecs is causing the system to complete the tasks now. I just wanted to let you know. Looking forward to reading your findings and learning something.

bgcrew

Now it just stopped again...log is uploaded.

october262

Now it just stopped again...log is uploaded.
bgcrew

does your graphics card have the latest driver update ??

bgcrew

does your graphics card have the latest driver update ??
october262

Apparently not. Thank you for the suggestion.

Mona

Hi bgcrew,

After updating graphics card driver, can it work?

If still have problem, please feedback with the latest dvdfab internal log and the fabcheck log, thanks.

bgcrew

now when I start the program and it scans the discs it shuts down

Mona

We could not reproduce the problem with different sources.

About the problem of "scans the discs it shuts down", please go to Common Settings>DVD>Pathplayer, disable Pathplayer to load the movie disc again and see if it will make a difference. PathPlayer should be in the default "Always Enable" mode, only when you get some problem copying a certain DVD movie you change it.

Also, if you have another PC or another drive, please have a try too.
You can also use DVD Copy to copy the movie to local hard drive, and then load the copy as source to convert to mp4 again to see the result.