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    MKV H265 10bit

    Hello I’m using the latest software update 11.0.9.0 and dvdfab 11 Blu Ray ripper will not convert any blu Ray to my MKV H265 10bit profile. It just loads and loads and loads with no progress. Is there another update to help fix this issue? I have not had trouble using this profile before for Blu Ray backups. Any help would be appreciated, thank you.

    #2
    Hi,

    Please post the dvdfab internal log files, thanks.

    Wilson
    Please post your logs the default location is:
    For DVDFab 11: C:\Users\User Name\My Documents\DVDFab11\Log
    For Mac: /User/User name/Documents/DVDFab10/Log
    Please use attachment button and attach your most recent, Internal log and post right here.
    If it's the burning issue, please also attach burn log.

    Thanks!

    Comment


      #3
      Internal logs as requested!
      Attached Files

      Comment


        #4
        Please update to v11.0.9.2 to try again and feedback, thanks.
        DVDFab log default location:
        For Windows: C:\Users\User Name\Documents\DVDFab11\Log
        For Mac: Finder>Documents>DVDFab11>Log

        DVDFab Player 5:
        For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
        For Mac: Finder>Documents>DVDFab Player 5>Log

        Guide for adding attachments in a post
        --Please use attachment button to attach your most recent log files.

        Comment


          #5
          OK updated to V11.0.9.2 and same outcome here are the logs.
          Attached Files

          Comment


            #6
            Originally posted by Customer3 View Post
            OK updated to V11.0.9.2 and same outcome here are the logs.
            We are unable to duplicate the issue, please completely remove DVDFab 11 including the DVDFab folder under Documents, reboot your PC, download a fresh DVDFab v11.0.9.2, install and run it as administrator to try again.
            DVDFab log default location:
            For Windows: C:\Users\User Name\Documents\DVDFab11\Log
            For Mac: Finder>Documents>DVDFab11>Log

            DVDFab Player 5:
            For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
            For Mac: Finder>Documents>DVDFab Player 5>Log

            Guide for adding attachments in a post
            --Please use attachment button to attach your most recent log files.

            Comment


              #7
              Done, and still same issue!!! This is the only way I can make back ups of blu rays idk what else I can do, before I updated I had no issues. Help!

              Comment


                #8
                Try this if you have not: go to DVDFab Common Settings->AV Codec and click on the Hardware Info button. This will present a screen that shows the formats that are supported for your Intel hardware, both for decoding and encoding. Please share your findings.
                Supplying DVDFab Logs in the Forum ...........................User Manual PDF for DVDFab v11................................ Guide: Using Images in Posts
                Supplying DMS Logs to Developers................................Enlarger AI FAQ.....

                Comment


                  #9
                  Tried it before and everything seemed fine, here is a pic to share : Click image for larger version

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