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Multiple, regular crashes for Ripper and Copy

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  • zapt
    replied
    Is it Windows + G?

    It doesn’t crash in this manner all the time, but I’ll try to recreate and capture it.

    Leave a comment:


  • zapt
    replied
    Windows.

    Unlike the other issues i’ve had with 12, none of these crashes were accompanied by the DVDFab crash dialog box. Instead, they all had a generic Windows 10 “this application has stopped working” dialog.

    Not that it’s relevant, but on the previous occasions when DVDFab did display its crash dialog, it’s been impossible to type any crash info into it or save. It starts transmitting automatically. All I’m allowed to do is dismiss it when it’s done sending. I did check DVDFab’s crash log folder, though, and it was empty. I assume this is because the Window crash dialog prevented DVDFab from doing or recording anything.

    I've never tried screen recording in Windows. Is there a built-in utility I should use?

    Thanks.

    Leave a comment:


  • Mona
    replied
    Are you using the Mac version or Windows version?
    Do you receive a crash report field? If yes, did you save it? Please send it to us.

    Also, please video record your process to show us what happens during the process. Thanks.

    Leave a comment:


  • zapt
    started a topic DVD Ripper Multiple, regular crashes for Ripper and Copy

    Multiple, regular crashes for Ripper and Copy

    In the process of ripping my entire DVD collection to use on Plex, I've been having regular DVDFab and Ripper crashes. I'm running DVDFab x64 12.0.3.4. Crashes most frequently occur in the following situations. (Note that they seldom occur immediately. It's usually during a rip or copy.)
    1. When the source DVD is already in the drive and then DVDFab is launched, changing from Copy to Ripper mode (or vice versa).
    2. Switching modes for the same DVD (from Copy to Ripper or vice versa) after successfully completing a rip or copy without first ejecting the disc.
    3. In Copy mode, changing the copy instructions (rom Main Movie to Customize, for example).
    4. Following a Ripper crash, electing to reload the previous instructions routinely fails to work. (There is nothing wrong with the disk because I can complete the task by restarting DVDFab or--when that fails--restarting the PC.
    I'm not sure if this is relevant, but I've started using the Search Movie/TV function to correctly identify inserted discs that I intend to copy or rip. In the examples I've uploaded from yesterday's internal log, DVDFab initially correctly identifies the disc as "Black Books," an old British TV series, but then immediately misidentifies it as Boston Blackie Booked on Suspicion, a very old movie. As the log likely shows, I was attempting to rip the individual episodes and also back up the disc to two separate disc (3 uncompressed episodes per disc). Because of the crashes, it took 3-4 hours to accomplish these normally simple tasks.

    Since I don't see any other reports of routine crashes, I assume this problem is probably unique to me. Please check the enclosed internal log and see if you can identify the issue and solution. So far, DVDFab 12 has been more problematic for me than any version I've used over the past 15 or so years.
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