Help Us Help You: Ripper/Converter Options
by
signals, Gregiboy and Complication
If you are posting about an operational problem with either the DVD to Mobile or File to Mobile option of DVD Fab, you will improve the speed and accuracy of the response by providing some information in the very first post that will be needed to assist you. Please have a look at the informational links in my signature below before reporting a problem as one of these may solve your problem.
Posts with all the requested information will be answered first.
First, make note of any error codes or messages that appear in popup boxes and put them in your post. Information on error codes that appear in the DVDFab UI are captured in one of the logs we request below.
DVDFab keeps logs of its activities that supply basic system information and can help pinpoint where and when an error happened and help pinpoint the cause. The default location for these logs on most Windows systems is:
C:\Documents and Settings\your username\My Documents\DVDFab\Log
The logs are simple text files that can be opened with Windows Notepad. If the size exceeds the forum’s attachment size limit, you may need to delete older entries or copy and paste the relevant ones into a new file.
dvdfab_process.log Attach if DVDFab crashes and the crash report window does not come up or complete correctly or if internal error codes appear in the DVDFab window (“Task Failed…”). Time stamped, most recent at the bottom.
dvdfab_internal.log Attach for all problems. Time stamped, most recent at the bottom. Please edit to include only the most recent or relevant log session.
Make sure that you are using good procedures. Recommendations can be found
This Information Is Required!!!
The DVDFab version number. We suggest that you make sure that you are least using the latest which can be found and recommend that you also try the latest which can be found .
The nature of the problem.
The EXACT profile you used and any parameters within it that you may have changed.
If using a custom profile, please attach it to your post.
Whether this happens with all titles or just one.
Your operating system/CPU/memory configuration.
If you have made any recent changes to your OS or system hardware
If you have other DVD or BD software installed, particularly if recently added.
For File to Mobile, this additional information will speed resolution of the problem:
SOURCE FILE TYPE:
SOURCE VIDEO TYPE:
SOURCE VIDEO RESOLUTION:
SOURCE AUDIO TYPE:
DVDFab VERSION:
DVDFab PROFILE:
OUTPUT RESOLUTION:
OUTPUT CROP:
OUTPUT BITRATE:
OUTPUT PASSES:
Examples:
SOURCE FILE TYPE: MKV, AVI, VOB, etc
SOURCE VIDEO TYPE: H264, XVID, DIVX, MPEG
SOURCE VIDEO RESOLUTION: 1080p, 480i, 720x480, etc.
SOURCE AUDIO TYPE: AC3, MP3, AAC, etc.
DVDFab VERSION: 6.2.1.0 Beta
DVDFab PROFILE: generic.avi.xvid.audiocopy
OUTPUT RESOLUTION: Same as source
OUTPUT CROP: Auto
OUTPUT BITRATE: 1000
OUTPUT PASSES: 1
You can often use MediaInfo to get details of the source file.
signals, Gregiboy and Complication
If you are posting about an operational problem with either the DVD to Mobile or File to Mobile option of DVD Fab, you will improve the speed and accuracy of the response by providing some information in the very first post that will be needed to assist you. Please have a look at the informational links in my signature below before reporting a problem as one of these may solve your problem.
Posts with all the requested information will be answered first.
First, make note of any error codes or messages that appear in popup boxes and put them in your post. Information on error codes that appear in the DVDFab UI are captured in one of the logs we request below.
DVDFab keeps logs of its activities that supply basic system information and can help pinpoint where and when an error happened and help pinpoint the cause. The default location for these logs on most Windows systems is:
C:\Documents and Settings\your username\My Documents\DVDFab\Log
The logs are simple text files that can be opened with Windows Notepad. If the size exceeds the forum’s attachment size limit, you may need to delete older entries or copy and paste the relevant ones into a new file.
dvdfab_process.log Attach if DVDFab crashes and the crash report window does not come up or complete correctly or if internal error codes appear in the DVDFab window (“Task Failed…”). Time stamped, most recent at the bottom.
dvdfab_internal.log Attach for all problems. Time stamped, most recent at the bottom. Please edit to include only the most recent or relevant log session.
Make sure that you are using good procedures. Recommendations can be found
This Information Is Required!!!
The DVDFab version number. We suggest that you make sure that you are least using the latest which can be found and recommend that you also try the latest which can be found .
The nature of the problem.
The EXACT profile you used and any parameters within it that you may have changed.
If using a custom profile, please attach it to your post.
Whether this happens with all titles or just one.
Your operating system/CPU/memory configuration.
If you have made any recent changes to your OS or system hardware
If you have other DVD or BD software installed, particularly if recently added.
For File to Mobile, this additional information will speed resolution of the problem:
SOURCE FILE TYPE:
SOURCE VIDEO TYPE:
SOURCE VIDEO RESOLUTION:
SOURCE AUDIO TYPE:
DVDFab VERSION:
DVDFab PROFILE:
OUTPUT RESOLUTION:
OUTPUT CROP:
OUTPUT BITRATE:
OUTPUT PASSES:
Examples:
SOURCE FILE TYPE: MKV, AVI, VOB, etc
SOURCE VIDEO TYPE: H264, XVID, DIVX, MPEG
SOURCE VIDEO RESOLUTION: 1080p, 480i, 720x480, etc.
SOURCE AUDIO TYPE: AC3, MP3, AAC, etc.
DVDFab VERSION: 6.2.1.0 Beta
DVDFab PROFILE: generic.avi.xvid.audiocopy
OUTPUT RESOLUTION: Same as source
OUTPUT CROP: Auto
OUTPUT BITRATE: 1000
OUTPUT PASSES: 1
You can often use MediaInfo to get details of the source file.
- Benjamin Franklin 1706-1790