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  • acemt
    started a topic Stuttering with 4k h.265

    Stuttering with 4k h.265

    Cannot get h.265 video to play smoothly. I am getting a message that says "your device does not support hardware decoding for h.265 videos ....." My hardware is definetly capable and under "analyze hardware" it shows hardware acceleration - Yes , and h.265 - Yes. Can't understand why it is not working correctly with my Nvidia gtx 960 which should be more than capable.

  • Mona
    replied
    Originally posted by acemt View Post
    So let me get this straight. The FREE player MPC--BE plays this file, but your program, the one I paid over a hundred bucks lifetime for, does not support 422_10 bit. Doesn't this seem backwards to you? Please add this feature as more of these videos are becoming available.
    We will add support/fix this problem, but we need your help, so could you please send us one short 422_10 bit file to help us figure it out? Thank you in advance.

    I've PMed you the FTP client info, please kindly check the inbox.

    Leave a comment:


  • acemt
    replied
    So let me get this straight. The FREE player MPC--BE plays this file, but your program, the one I paid over a hundred bucks lifetime for, does not support 422_10 bit. Doesn't this seem backwards to you? Please add this feature as more of these videos are becoming available.

    Leave a comment:


  • Mona
    replied
    Originally posted by acemt View Post
    Here you go Mona....
    The developers check the available files:
    The source is a hevc 422_10bit file.
    hevc hardware decoding only supports yuv420p and yuv420p10, others are not supported.

    In this case, please send us the source in problem, or please try a hevc 420 10bit file and see if the decoding can be activated or not. Thanks.

    Regards,
    Mona

    Leave a comment:


  • acemt
    replied
    Here you go Mona....
    Attached Files

    Leave a comment:


  • Mona
    replied
    Hi acemt,

    Please zip the whole Player 5 log folder and attach it here. Thanks.

    Regards,
    Mona

    Leave a comment:


  • acemt
    replied
    Upgraded drivers, still gives same warning (your device does not support hardware decoding of H.265 videos! Yes it does! Like Is said earlier, this works silky smooth with MPC-BE. I had hoped that DVDfab would be my player for all media, but it seems it is not quite there yet.
    Attached Files

    Leave a comment:


  • Mona
    replied
    Originally posted by acemt View Post
    So Mona, please comment on why this is happening when my system says it supports it.
    Your driver version of GTX 960 is 24.21.13.9882, ours is 24.21.13.9907, we can playback h265 videos without problem, so could you please update the driver to try again?

    If still have problem, please attach the player log folder too. Thank you.

    Leave a comment:


  • acemt
    replied
    So Mona, please comment on why this is happening when my system says it supports it.

    Leave a comment:


  • acemt
    replied
    Click image for larger version

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    try2

    Leave a comment:


  • acemt
    replied
    Trying again, sorry. Link was bad on how to do this. Thanks for posting info Mona

    Leave a comment:


  • Mona
    replied
    Originally posted by acemt View Post
    And the analyze hardware info. Not sure why this is reverting to software acceleration.
    This image is too small to see clearly. Please try again.
    Click image for larger version

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    Click image for larger version

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    Leave a comment:


  • acemt
    replied
    And the analyze hardware info. Not sure why this is reverting to software acceleration.
    Attached Files

    Leave a comment:


  • acemt
    replied
    Here is the media info file.
    Attached Files

    Leave a comment:


  • Mona
    replied
    DVDFab Player 5 supports to playback H.265 (HEVC) using GPU as long as the graphics card is supported. Regarding the problem you reported, please provide more info. Thanks.

    Leave a comment:

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