DvdFab Player doesn't work with menus - app locks up!

[camperxl]

Happy to report this problem seems to be *mostly* resolved in build 6.2.0.1. I played several discs, repeatedly ejecting them and reloading them and they loaded the menus successfully each time. There was at least one instance where the disc still crashed DVDFab Player, but after another attempt it successfully loaded. So the program is at least much improved and usable for me again.

[camperxl]

Happy to report this problem seems to be resolved in build 6.2.0.1. I played several discs, repeatedly ejecting them and reloading them and they loaded the menus successfully each time. Thanks for resolving this issue.

[camperxl]

I have passed your update to the developer.

This is still a problem in the 6.2.0.0 release.

[Mona]

The problem with that suggestion is with TV series, there's at least 8 episodes per disc. In this particular case there's variations of the 8 episodes (sing-a-longs, etc) and I need DVDFab Player Menu Mode to tell me which episode correlates to which Title on the disc for ripping; Simple Mode won't do this. For now I've had enough successful menu loads that I'm able to work, but this is a problem that needs fixing.

I have passed your update to the developer.

[camperxl]

I've checked with the developer who confirmed that there is some playback issue for some movies while using Menu mode, they will need time to check it out. He suggested that you use the simple mode to playback the problematic discs for now. Sorry for any inconvenience in this case.

The problem with that suggestion is with TV series, there's at least 8 episodes per disc. In this particular case there's variations of the 8 episodes (sing-a-longs, etc) and I need DVDFab Player Menu Mode to tell me which episode correlates to which Title on the disc for ripping; Simple Mode won't do this. For now I've had enough successful menu loads that I'm able to work, but this is a problem that needs fixing.

[Mona]

Here's a picture of the application when it hangs/crashes on menu load. Time count just stops at 00:00:02, no artwork loads, partial menus load (but don't do anything), not responsive to keyboard or mouse interaction.



and Windows Event Viewer data:

The program DVDFab Player 6.exe version 6.1.1.7 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 237f0
Start Time: 01d7cf50dfaddc45
Termination Time: 11
Application Path: C:\Program Files (x86)\DVDFab\Player 6\DVDFab Player 6.exe
Report Id: 49c02c5b-a4cb-4cd6-90ff-928d70b2dc1d
Faulting package full name:
Faulting package-relative application ID:
Hang type: Unknown

I've checked with the developer who confirmed that there is some playback issue for some movies while using Menu mode, they will need time to check it out. He suggested that you use the simple mode to playback the problematic discs for now. Sorry for any inconvenience in this case.

[camperxl]

Here's a picture of the application when it hangs/crashes on menu load. Time count just stops at 00:00:02, no artwork loads, partial menus load (but don't do anything), not responsive to keyboard or mouse interaction.



and Windows Event Viewer data:

The program DVDFab Player 6.exe version 6.1.1.7 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 237f0
Start Time: 01d7cf50dfaddc45
Termination Time: 11
Application Path: C:\Program Files (x86)\DVDFab\Player 6\DVDFab Player 6.exe
Report Id: 49c02c5b-a4cb-4cd6-90ff-928d70b2dc1d
Faulting package full name:
Faulting package-relative application ID:
Hang type: Unknown

[camperxl]

Some menu only supports control by Keyboard. Do you have the crash issue with other Blu-rays? Please list them too.

Well, as I said - "the keyboard works if the menu pulls up", so yeah I can confirm the keyboard works, but only when the menu loads which isn't very often (maybe 1 out of 4 times). I don't know about other discs yet. I'm only focused on older TV series and there's not a lot of those on blu-ray yet. As I find them I'd be happy to post, but regardless, what about this one that I am posting about? You asked for a zip file. Where can I upload that?

[Mona]

I'm having the same issue with Fraggle Rock (Blu-ray) (UPC 043396540132). Player 6.1.1.7 (and previous versions) crashes out most of the time. Some times it does bring up the menu. Mouse doesn't work at all on menus. Keyboard works if the menu pulls up. Zip file errors out when trying to attach to this thread. If you have another way I can send it in let me know. Hardware Analysis attached.

Some menu only supports control by Keyboard. Do you have the crash issue with other Blu-rays? Please list them too.

[camperxl]

I'm having the same issue with Fraggle Rock (Blu-ray) (UPC 043396540132). Player 6.1.1.7 (and previous versions) crashes out most of the time. Some times it does bring up the menu. Mouse doesn't work at all on menus. Keyboard works if the menu pulls up. Zip file errors out when trying to attach to this thread. If you have another way I can send it in let me know. Hardware Analysis attached.

[leng]

Sorry for the delay. The arrow keys on the keyboard work with some disks not others. Next time I encounter the problem I will identify the disk for you.

[Mona]

I know this is an old thread, but I am a recent user and I hit the same problem. I partially cured it by installing a 32 bit JRE but there is still an issue in that there is no sensible way to interact with menus which do not accept mouse input. There are some classically horrible disks out there - the Stargate 15th anniversary edition does not play at all without JRE but with it the disk will play and can move through some crud unrelated to Stargate before playing the proper disk start and informing me that I should use my player remote as mouse is not accepted beyond that point.

While the mouse doesn't interact with the menu, can the arrow keys on the keyboard work?

[leng]

I know this is an old thread, but I am a recent user and I hit the same problem. I partially cured it by installing a 32 bit JRE but there is still an issue in that there is no sensible way to interact with menus which do not accept mouse input. There are some classically horrible disks out there - the Stargate 15th anniversary edition does not play at all without JRE but with it the disk will play and can move through some crud unrelated to Stargate before playing the proper disk start and informing me that I should use my player remote as mouse is not accepted beyond that point.

[Mona]

I, too, have had problems with Media Player and menus. Here are some observations/tips that may be of use..

Sometimes, the system "goes away" between displaying a logo or warning just before showing the menu. If I am very patient (several minutes) the menu may suddenly appear and work fine.

Sometimes, the menu appears and then the system appears locked up. Again, waiting 15 or 20 seconds will result in the menu suddenly starting to run properly.

If the menu remains locked up after about 20 seconds, I have been able to get it to work by pausing the playback and they starting it again. This sometimes "jump starts" the menu into working.

Frequently, I am unable to get menus to respond to mouse input.However, keyboard input works fine.

Hope this is of some use to you....

Please also zip the whole DVDFab Player 6 log folder and send it to us.

About "menu not respond to mouse input", there are some BD movies don't support to use mouse to control the menu, it's not a program issue.

[tbrown25]

I, too, have had problems with Media Player and menus. Here are some observations/tips that may be of use..

Sometimes, the system "goes away" between displaying a logo or warning just before showing the menu. If I am very patient (several minutes) the menu may suddenly appear and work fine.

Sometimes, the menu appears and then the system appears locked up. Again, waiting 15 or 20 seconds will result in the menu suddenly starting to run properly.

If the menu remains locked up after about 20 seconds, I have been able to get it to work by pausing the playback and they starting it again. This sometimes "jump starts" the menu into working.

Frequently, I am unable to get menus to respond to mouse input.However, keyboard input works fine.

Hope this is of some use to you....