[QUOTE=malcolm;189501]Second, free upgrades have always been available to those who had actually paid money to DVDFab products â as we did from very earliest DVDFab versions, to DVDFab 5â¦DVDFab 7 to DVDFab 8, then from DVDFab 8 to DVDFab 9...from Media Player 1 to Media Player 2...this principle has never changed and will never change in the future. There are a lot of vendors who charge their customers whenever there is a major upgrade, such as the PowerDVD from Cyberlink, DVDFab shall never do this to its paid users;[/quote]because of this, when the give away said "FREE LIFETIME LICENSE for Passkey", without mentioning any restrictions or limits, it certainly came across as if it was the same as a lifetime license that was paid for. i.e. usable just like a purchased lifetime license, with the same entitlements. There was no mention that it was for only Passkey 8, or any other restrictions.
[QUOTE=malcolm;189501]...However, DVDFab is not obliged to continuously offer new features to free lifetime users; after all, DVDFab is a business company, not a Non Profit Organization, even a NPO like Wikipedia needs donations to keep running.[/QUOTE]sure, every business that isn't Non-Profit wants to make money. So maybe DVDFab shouldn't have given away LIFETIME LICENSES to begin with.
Or, as I said earlier... maybe DVDFab should have made it CLEAR AT THE TIME when the free Lifetime licenses for Passkey were given away, that it was for a specific version only, or had limits, rather than waiting until NOW (over a year later in some cases) to make that known. That is what bothers me the most. Its not the money/cost. Its the principle. I feel like I was lied to, or deceived. While you say you don't, and never will, charge paid license holders for new features... how do I know that will hold? How do I trust you? I mean I was told I was getting a free LIFETIME license for passkey, but apparently I didn't.
Sorry, but if I was told back then, it was a limited license, a 1yr license, only for that version, or such, and then today told I need to purchase a new license, I'd be much more understanding and less bothered than I am or not bothered at all. And I hope you can understand that.
I hope that you step back, take a look, and reconsider the situation, or at least realize and admit how this comes across from a customer stand point.
Thank you.
