Issue with various UHD Blu-Rays

[wshooter]

What should we do when we get the "oops...not supported" message?

[Mona]

What should we do when we get the "oops...not supported" message?

Hi, when you get this kind of message, please specify the movie and its version (released country) in problem, and post the related log files to the post to help check the problem. Thanks.

[RLacey]

Clearly the Italian 4K discs, despite being labelled exactly like the UK ones, are actually different. I've acquired another couple that aren't loading - is there somewhere I can upload the AACS folders?

Thanks.

[signals]

The AACS folders may not be needed initially, but the DVDFab internal log ALWAYS is needed, to provide the disc ID and the error code (if there is one). Also the country of origin of the disc(s) or a buy link if you purchased it online.

[RLacey]

Sure. I attach a long log file that has been in creation for ages, and also version where I've extracted the bits you probably want.

I bought the discs from Amazon Italy (links below), though the actual disks themselves are labelled as if they're the UK versions (in English, with BBFC logos).

Product links:
Grease - https://www.amazon.it/gp/product/B07C9D91BL/
Transformers: The Last Knight - one disc in this collection - https://www.amazon.it/gp/product/B07DV6PJ39/

[Mona]

Sure. I attach a long log file that has been in creation for ages, and also version where I've extracted the bits you probably want.

I bought the discs from Amazon Italy (links below), though the actual disks themselves are labelled as if they're the UK versions (in English, with BBFC logos).

Product links:
Grease - https://www.amazon.it/gp/product/B07C9D91BL/
Transformers: The Last Knight - one disc in this collection - https://www.amazon.it/gp/product/B07DV6PJ39/

Grease --> Please copy the AACS folder and then zip and send it to us. Thanks.

Transformers: The Last Knight --> Please try again.

[Wilson.Wang]

For Grease, please also try again and tell me the result, thanks!

Wilson

[RLacey]

I can confirm that both Grease and Transformers: The Last Knight are now working.

Thanks!

[RLacey]

Hi,

I've acquired a copy of The Hunt for Red October (part of the Jack Ryan collection) which doesn't seem to be working.

I attach a log file.

Many thanks for any assistance you may be able to provide!

[RLacey]

I've realised I forgot to say that my previous post relates to the disc in this version: https://www.amazon.com/Jack-Ryan-5-F.../dp/B07FKPNJ8Q

[RLacey]

It appears that The Sum of All Fears from the same collection also isn't working for me. The other discs in the box open correctly.
Sorry for so many posts in a row!

[Wilson.Wang]

Hi RLacey,

Please try the both discs and tell me the result. "The Sum of All Fears" and "The Hunt for Red October".

Thanks!

Wilson

[RLacey]

Thanks for your prompt response.

I can confirm that The Hunt for Red October IS working, but unfortunately The Sum of All Fears appears NOT to be working still.

I am amazed by how quickly you guys are fixing these things whenever I buy a disc, though!

[Wilson.Wang]

Thanks for your prompt response.

I can confirm that The Hunt for Red October IS working, but unfortunately The Sum of All Fears appears NOT to be working still.

I am amazed by how quickly you guys are fixing these things whenever I buy a disc, though!

Hi,

Try again for "The Sum of All Fears" and tell me the result, it should be work now. my miss...

Wilson

[RLacey]

It's working now - many thanks indeed!