Problem with Downloader

[raquen]

Windows 7 (most recent service pack)
3.0GHz Quad processor 12 core Xeon Sandy Bridge processor

16 GB RAM

For Disney plus I am seeing files quit 2 seconds after the download starts. Netflix just going on forever never downloading but repeating the video playing.

[Mona]

Hi raquen, sorry that you are having an issue. There should be other log files in the same Downloader log folder, please attach them as well, thanks.

[raquen]

here you go....

[girdnerg]

Had the same problem with Win7 myself.

The problem can be seen in the qefdrm.log where it cannot move the cache from folder to folder.
"Unable to move the cache: Access is denied"

After many uninstall and reinstalls, my anti-virus finally asked my if I wanted to let qefdrm.exe make changes to my computer. I answered yes and I just finished my first download on Netflix. Yeah!

So you will have to set your anti-virus (or whatever program is blocking it) to allow the program full access. Can't help with specifics, but now you know what the problem is.