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Subtitles only sometimes download from Prime for Classic Doctor Who

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    #1

    Subtitles only sometimes download from Prime for Classic Doctor Who

    In a prior version of the software, subtitles would download for every episode of Classic Doctor Who from Amazon Prime. Now, approximately only 1 out of every 5 episodes has subtitles. To confirm, I re-downloaded some episodes that included subs before and they are now missing.

    I've included my log file for reference.
    Attached Files
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    #2
    Hi,

    For the subtitle problem, please try the test version and tell me the result, thanks!

    Wilson
    Please post your logs the default location is:
    For DVDFab 13: C:\Users\User Name\My Documents\DVDFab\DVDFab13\Log
    For StreamFab: C:\Users\User Name\My Documents\DVDFab\StreamFab\log
    Please use attachment button and attach your most recent, Internal log and post right here.
    If it's the burning issue, please also attach burn log.

    Thanks!

    Comment

      #3
      Hi,

      For the subtitle problem, please try the test version and tell me the result, thanks!



      Wilson
      Please post your logs the default location is:
      For DVDFab 13: C:\Users\User Name\My Documents\DVDFab\DVDFab13\Log
      For StreamFab: C:\Users\User Name\My Documents\DVDFab\StreamFab\log
      Please use attachment button and attach your most recent, Internal log and post right here.
      If it's the burning issue, please also attach burn log.

      Thanks!

      Comment

        #4
        That seems to work, thanks very much!

        Can I address another issue in this topic, or should I start a new one?

        Comment

          #5
          Please start a new thread for the new problem with the new log file, thanks
          Please post your logs the default location is:
          For DVDFab 13: C:\Users\User Name\My Documents\DVDFab\DVDFab13\Log
          For StreamFab: C:\Users\User Name\My Documents\DVDFab\StreamFab\log
          Please use attachment button and attach your most recent, Internal log and post right here.
          If it's the burning issue, please also attach burn log.

          Thanks!

          Comment

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